October 21, 2024

Serco Europe

Frankfurt am Main

FM Service Desk Operator

Job Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.
We are currently seeking an experienced and dynamic FM Service Desk Operator to join our team in Frankfurt
Main Responsibilities Responsibilities :

Handling Incoming Calls
Service Request Ticket Management
Meeting Room & Service Bookings
Customer Support & Communication
Data Management & Reporting
Collaboration with FM Teams
Continuous Improvement

Successful Candidate

Secondary school graduation (preferably high school graduation / Abitur) plus professional education
Minimum 3 years of relevant professional experience and in case of existing academic study
2 years of professional experience in relevant fields
Excellent customer service skills as well as very good communication and diplomacy skills
Basic technical expertise for the scope of the Managed Services
Basic knowledge of Facility Management standards such as GEFMA
Good knowledge of invitation management and processes for conferences meetings and of respective tools
Good knowledge of ticket systems or CAFM software, e.g. Planon;
Good knowledge of Switchboard systems, e.g. Peter Connects;
Good knowledge of MS Office (Outlook, Word, Excel);
English skills level C1 (according to the "self-assessment grid" available on the Europass website: https://europa.eu/europass/en);
German skills level C1 (according to the "self-assessment grid" available on the Europass website: https://europa.eu/europass/en).

About The Company Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?

Chance to contribute to innovation in the public services sector
A company passionate about diversity and inclusion
Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description