Job Opportunities in Germany

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or sub-regional level, and direct people management of country or sub-regional Customer Service organization. Responsibilities/Description • Manage or supervise customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any • Process or supervise a credit note or a debit note related to a sales order or customer complaint • Process or supervise customer complaints and service cases management, and participate in Order to Cash complaint investigation at country or sub-regional level • Supervise Customer Service Representatives’ service level towards internal and external customers • Build a strong partnership with internal and external stakeholders • Drive continuous improvement in Order to Cash process and Service Level KPIs: on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc. • Participate in internal/external audit as needed • Coach and train direct report lines Requirements • Bachelor’s degree in Supply Chain or Business Administration • +5 years' experience in Customer Service or Supply Chain of business to business • 1-2 years' experience in direct people management • Knowledge in Supply Chain Management or end-to-end Order to Cash process • Expert knowledge of MS Office tools • Knowledge in SAP • Knowledge in basic finance • Fluent business English communication skills • Effective communication skills across all levels of the organization • Negotiation and influencing skills • Highly collaborative and team player • Cross cultural awareness Training / Certifications • SAP training • Microsoft Office tools training (Word, Excel, Power Point) • Incoterm and Payment Term training