September 17, 2024

ICEYE

Espoo

OTHER

Director - Missions Delivery and Support

Role highlights:

Director, Missions Delivery and Support
Helsinki
Permanent
Office

Who are we?
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.
Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.
Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?
ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realise that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business.
We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority.

What is the role?

In this role you will be leading and securing successful deliveries and support for our Missions customers globally including international assembly, integration, testing, configuration, training, and documentation activities, as well as operations & maintenance and customer support throughout the customer mission lifecycle.
You will work closely with customer teams, and our engineering, program management and product teams in securing successful go-live of customer missions, and supporting them in operating and maintaining their assets.
You will lead the international sites making assembly, integration and testing of satellite systems, including space and ground equipment, ensuring processes follow the standards set by our Engineering AIT, all components are correctly configured, and meet design specifications.
You will develop and optimize our training tools, processes, and documentation, identify potential issues, and implement solutions. You will oversee delivery of training programs for customers on the operation of satellite systems, and help create customer documentation, and training materials to support knowledge transfer.
You will be responsible for the day-to-day customer support, including monitoring system performance, troubleshooting, and coordinating with engineering for issue resolution, and developing and implementing preventive maintenance programs to ensure optimal system performance and longevity.
You will lead technical customer support to clients, addressing inquiries, troubleshooting issues, and providing expert guidance on system usage and best practices, ensuring timely and effective resolution of client issues.

Requirements

Proven - at least 5 years - experience in managing multidisciplinary teams and complex programs delivering training, documentation, and/or operations & maintenance activities, and supporting locally delivered physical equipment with embedded software

Proven - at least 5 years - experience in leading teams in the context of a large B2B solution delivery and support
Strong drive, energy and passion in achieving concrete results for customers
Systematic, very well-organized, analytical, pragmatic. Ability to problem-solve, make decisions under pressure, and drive to reach targets
Excellent team leadership, organizational and interpersonal skills
Excellent written and verbal communication and negotiation skills
Ability to travel to ICEYE and customer sites as needed
Bachelor’s degree in relevant field e,g. Engineering or Operations Management, M.Sc. preferred
Excellent English proficiency

In addition to the above, it would be beneficial if you had the below attributes and skills:

Experience with satellite missions, satellite ground systems, or related programs
Knowledge of enterprise server and storage architectures and solutions
Knowledge of manufacturing processes, quality management systems, and continuous improvement practices

Benefits

A job that matters in a dynamic Earth Observation environment with a scale-up approach

An independent role with a supportive and diverse work environment
Occupational healthcare, occupational and private insurance
A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
Phone subscription with i Phone of choice
Relocation support (i.e. flight tickets, accommodation, relocation agency support)
Time for self-development, research, training, conferences, or certification schemes
Inspiring and collaborating offices and silent workspaces enable you to focus
A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission
Base salary range for this position is 8 000-9 500€ per month (gross) contingent on your experience level, and will be negotiated individually.

Diversity, equity, and inclusion
At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset.
We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences.
Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together.
Read more about ICEYE and working with us at iceye.com