Job Opportunities in Egypt
September 12, 2024
Ericsson
القاهرة
Support and Repair Life Cycle Manager
Join our Team
About this opportunity
S&R (Support and Repair) Life Cycle Manager (LCM) is responsible for ensuring that Ericsson able to meet contractual commitments regarding Ericsson sold equipment and support. The main task of Life Cycle Manager is to handle and lead the product lifecycle process and ensure the supportability of customer contracts for both Software and Hardware (at the node level and spare parts' level).
What you will do
You will bring
S&R (Support and Repair) Life Cycle Manager (LCM) is responsible for ensuring that Ericsson able to meet contractual commitments regarding Ericsson sold equipment and support. The main task of Life Cycle Manager is to handle and lead the product lifecycle process and ensure the supportability of customer contracts for both Software and Hardware (at the node level and spare parts' level).
What you will do
- Develop, enhance, and implement delivery models, frameworks, ways of working and processes within customer support.
- Create the awareness and the environment that supports efficiency and profitable growth.
- Use the Solid background and understanding of Ericsson products and solutions to support Ericsson business.
- Exploit Strategic product leadership and product lifecycle management experience in Supporting delivery and sales success.
- Handle CSUL (Customer Contract Service Unit List) updates in agreement with Hardware Support team and Service Delivery Managers.
- Develop excellent Communication and cultivate positive relationships with your stakeholders.
- Provide product life cycle information (SW/HW) upon request.
- Stay updated on Ericsson portfolio/tools and standard methodologies.
- Ensure the Adherence and compliance to:
- Group directives
- legal and financial directives.
- Frameworks, processes, and tools.
- Data security & privacy.
You will bring
- Education: Engineering bachelor’s degree
- Minimum years of experience: 5-10 years
- Ericsson Customer Support experience is plus.
- Excellent Negotiation and presentation skills
- Project Management and Technical background
- Strong knowledge of Service Delivery, Lifecycle & Compliance Process
- Change and improvement management skills.
- Data analytics and financial competence.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=Hnq I4J3gpj2pap L_
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Cairo
Job details: Service Delivery Management
Latest Job Opportunities
Similar Jobs
September 8, 2024
Teleperformance
Customer Support Specialist (English)
الجيزة
FULL TIME
View Details
September 2, 2024
Gruppo Arcese
Warehouse Support Associate Specialist – Internship
الإسكندرية
INTERN
View Details
August 28, 2024
BioBusiness
Technical Support and Installation Engineer
الجيزة
FULL TIME
View DetailsNew Jobs from This Company