As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You work in a squad following Agile Wo W together with other experts to achieve your squad's mission. You have expertise in the areas of technical product development and delivery. And you can fulfil the role of Product Owner within a squad, and together with your squad you are responsible for what is achieved as well as se ng the priori es. As a motivated CJEs to take part on this project defining requirements, participating in the POC followed by the project implementation. It is an exciting project and great opportunity to be part of the change. Core Responsibilities
You focus on the delivery-related ac vi es for your respective product.
You contribute to the Agile Way of Working.
You contribute to the improvement of the product performance.
You are part of the global network, you stimulate cross border collaboration and teamwork, as well as alignment with the par es that need to contribute to a specific implementation of your delivery business area. You translate and refine business requirements provided by Product Management for the development of products and contribute to defining the best solution roadmap for the product.
You apply your experience in supporting the product development with an end-to-end mindset, including delivery of the business operations and services.
You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance tests.
You can simplify solutions and processes.
Key Skills:
Master's or bachelor's degree in business administration, technology, or similar.
8 years of working experience
Experience and affinity with multiple banking, insurance, financial, and Fin Tech products.
Job Requirements
Domain Expertise: Certified product development is a must such as (CSPO, PSPO, APMG, and/or ACSPO) is a must. Experience and/or affinity to deliver results together with the IT engineers.
Experience in implementation of a new target architecture/opera ng model would be beneficial
Proven experience or strong affinity with the Agile Way of Working is a must.
Experience working in product delivery.
Excellent written and verbal English communication skills.
Excellent presentation skills.
Expertise of design thinking, product development, and roadmap management.
Expertise of UI/UX, customer experience and research tac cs.
Knowledge of people management and coaching associate product owners is a plus