Manager, Account Management

October 14, 2024

Mastercard

القاهرة

FULL TIME

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Account Management

Job Description
Overview

Account Manager would be responsible for:

Manage Master Card relationship with key customer accounts (banks)
Work under the guidance of the Country Manager to achieve business objectives
Demonstrate Master Card thought leadership thru business knowledge transfer and sharing global best practices with the assigned accounts
Developing the accounts strategy, for the assigned accounts, in-line with the country objectives
Full ownership of the P&L of the assigned accounts.
Full ownership of the end to end relationship with the assigned accounts
Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
Leads and manages existing customer relationships, and works to identify opportunities and customer needs
Partners with customers to deliver customized solutions and comprehensive consulting support
Responsible for pipeline management at the account level

Responsibilities

Contributes to the achievement of sales and net revenue targets
Assists with analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
Assists in designing strategies, messaging and proposals for customers
Supports the management key customer relationships at manager levels
Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans
Assists in local projects and cross-functional initiatives
Responsible on the Voice of Customer results

Role

Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels
Lead and build business development strategy for each assigned account with full responsibility of the profitability
Engage with Master Card cross functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
Leverage all Master Card brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
Grow Master Card share within the assigned accounts
Responsible for all administrative and operational issues relate to the assigned accounts
Uncover business opportunities and work with Master Card cross functional team to assess new concepts and ideas of new products that support the market strategy
Work closely with the country manager to recommend and develop market strategy, business planning, expense management, budget, financial monitoring …etc.

All About You

Comprehensive experience executing and managing sales strategies for medium-large-sized accounts
Strong relationship management, influencer, self-motivated, and proactive
Commercially focused, strong solution selling & negotiation skills with sound financial background
Business developer with solid payments industry experience
Knowledge of Master Card's core products, rules, and services is advantage
Consistently delivered thoughtful market and business analysis for customer accounts
Comfortable dealing with technology
Team work player and leveraging colleagues’ skills
Bachelor's degree required, advanced degree preferred
Arabic, English knowledge is a must

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.