Job Opportunities in Egypt
September 22, 2024
Blink22
الإسكندرية
FULL TIME
Customer Support Representative
We are seeking a proactive and detail-oriented customer representative, preferably with a technical background to join our team. The ideal candidate will be responsible to provide technical support for our web and mobile applications, troubleshoot software bugs, guide clients through configuration issues and offer technical assistance while communicating issues to the development team when necessary.
Requirements
Technical Skills:
Soft Skills:
Requirements
Technical Skills:
- Minimum of 1-2 years of experience in customer support or a related field.
- Proven experience in technical support is a plus.
- Provide technical guidance and support to clients regarding our software solutions.
- Collaborate with the product and development teams to ensure ongoing improvements and issue resolution.
- Document and track customer interactions, following up to ensure timely resolution.
- Stay updated on product developments and new features to offer customers the best possible support.
- Ability to effectively manage customer interactions through various communication channels, such as email, phone, and chat.
- Familiarity with CRM systems and practices.
Soft Skills:
- Strong verbal and written communication skills.
- Ability to work collaboratively and effectively in a team environment.
- Maintain a high level of attention to detail.
- Problem-solving mindset.
- Ability to demonstrate empathy and patience when addressing customer inquiries and concerns.
- Proactive and self-motivated learners.
- Proficiency in using computers and basic software.
- Ability to stay calm under pressure.
- Ability to multitask and manage time effectively.
- Additional accessories for your computer
- Flexible Hours
- Access to various educational resources
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