Job Opportunities in Egypt

Job Purpose:

Scope of the Role:

• Provide efficient solutions and initiate proper alternate options for resolving the issues/cases.

• Accurate coordination of customer requests to ensure that all requests directed to the right paths and processed effectively.

• Communicate effectively with customers and handle them in a reliable and professional manner.

• Ensure good collaboration and communication within departments.

• Answer incoming Chats/Emails and respond immediately to customers.

• Managing and resolving customer complaints.

• Solve Customers' Problems.

• Follow up customer cases and ensure case handle/closure within KPIs frame.

• Researching required information using available resources and systems.

• To be solid link between external customers and internal departments in order to clarify and solve case situation.

Position Skills, Qualification and Experience:

• Bachelor Qualification – logistics, or any relevant field.

• 2-4 years experience in the same field

• Good knowledge about the field of customer service “Export and Import”.

• Good knowledge of the English language is a must due to the job natural.

• Excellent PC skills (i.e. MS Word, MS Excel)