Job Opportunities in Egypt
September 27, 2024
Concentrix
الجيزة
CONTRACT & FULL TIME & OTHER
Customer Advisor
Job Title: Customer Service Representative
Location: 6th of October city
Job Summary:
Concentrix is seeking motivated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing top-tier support to our clients through phone, email, or chat. You must be a graduate with strong English proficiency (B2-C1 level), capable of effectively communicating and solving customer inquiries. This is a great opportunity to work in a dynamic environment and help customers while growing your career.
Key Responsibilities:
- Handle inbound and outbound customer interactions professionally and efficiently.
- Provide accurate and comprehensive information to resolve customer inquiries, complaints, and issues.
- Ensure clear and effective communication with customers in English (B2-C1 level).
- Escalate unresolved issues to the appropriate departments and ensure timely follow-up.
- Document all customer interactions and feedback in the company’s CRM system.
- Stay informed about company products, services, and policies to provide the most relevant information to customers.
- Meet or exceed individual and team performance metrics, such as response time, resolution rate, and customer satisfaction.
- Work closely with team members to contribute to a positive and productive work environment.
Qualifications:
- Bachelor’s degree (any discipline).
- English proficiency at B2 to C1 level (written and verbal communication).
- Prior experience in customer service or a similar role is preferred.
- Strong problem-solving and conflict resolution skills.
- Excellent interpersonal skills, with the ability to handle multiple tasks and remain calm under pressure.
- Basic computer skills and familiarity with CRM systems.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.
Why Work at Concentrix?
- Competitive salary with performance incentives.
- Professional growth and development opportunities.
- Comprehensive training programs and continuous learning opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for career advancement within a global company.
- Health and wellness benefits.
How to Apply:
Submit your resume and cover letter to through Indeed. We are excited to review your application and welcome you to the Concentrix family!
Equal Opportunity Employer:
Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, religion, sexual orientation, or background. Has context menu
Job Types: Full-time, Contract, New grad
Pay: From E£16,250.00 per month
Location: 6th of October city
Job Summary:
Concentrix is seeking motivated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing top-tier support to our clients through phone, email, or chat. You must be a graduate with strong English proficiency (B2-C1 level), capable of effectively communicating and solving customer inquiries. This is a great opportunity to work in a dynamic environment and help customers while growing your career.
Key Responsibilities:
- Handle inbound and outbound customer interactions professionally and efficiently.
- Provide accurate and comprehensive information to resolve customer inquiries, complaints, and issues.
- Ensure clear and effective communication with customers in English (B2-C1 level).
- Escalate unresolved issues to the appropriate departments and ensure timely follow-up.
- Document all customer interactions and feedback in the company’s CRM system.
- Stay informed about company products, services, and policies to provide the most relevant information to customers.
- Meet or exceed individual and team performance metrics, such as response time, resolution rate, and customer satisfaction.
- Work closely with team members to contribute to a positive and productive work environment.
Qualifications:
- Bachelor’s degree (any discipline).
- English proficiency at B2 to C1 level (written and verbal communication).
- Prior experience in customer service or a similar role is preferred.
- Strong problem-solving and conflict resolution skills.
- Excellent interpersonal skills, with the ability to handle multiple tasks and remain calm under pressure.
- Basic computer skills and familiarity with CRM systems.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.
Why Work at Concentrix?
- Competitive salary with performance incentives.
- Professional growth and development opportunities.
- Comprehensive training programs and continuous learning opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for career advancement within a global company.
- Health and wellness benefits.
How to Apply:
Submit your resume and cover letter to through Indeed. We are excited to review your application and welcome you to the Concentrix family!
Equal Opportunity Employer:
Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, religion, sexual orientation, or background. Has context menu
Job Types: Full-time, Contract, New grad
Pay: From E£16,250.00 per month
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