Job Opportunities in Egypt


September 23, 2024

Nestle Operational Services Worldwide SA

القاهرة


B2B ProCare Associate - French Speaker

B2B Pro Care Associate (Customer Service) – French Speaker

POSITION SNAPSHOT


Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time



POSITION SUMMARY



Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.



You will optimize effectiveness of the Nestle Professional Pro Care Contact Center in NBS Cairo in partnership with the Pro Care Supervisor and the partner on the Market side as well as contribute to the further Customer Service Development and Customer Satisfaction level.



A DAY IN THE LIFE …


  • Checks and publishes Daily Call Center Dashboard.
  • Listens to calls with low survey records & gives a call back.
  • Conducts daily audit, data analysis and reporting in the internal quality of the Pro Care call center.
  • Being a SPOC for ticket follow ups and countries escalations, tracks SLA for the ticket closure.
  • Tracks, manages, and reports on the campaigns handled by the team.
  • Creates and conducts assessments and quiz to assess the quality of the knowledge of the process.
  • Collaborates with the market in order to develop and align the grading system for the agents.
  • Acting as an expert in the complicated cases and calls.


ARE YOU A FIT?


    • Strong Contact / Call Center Framework understanding.
    • Fluent in French & (English level B1-B2).
    • Detail Oriented and Organized
    • Strong Analytical Skills
    • Continuous Improvement Mindset
    • Inquisitiveness
    • Ability to work in a challenging environment.
    • Effective organizational and time management abilities
    • Strong Leadership and Communication skills
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Latest Job Opportunities


October 20, 2024

Impactyn
Senior Software Quality Control Tester

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Senior Backend Software Engineer (.net)

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
IOS Developer

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Senior Front End Developer

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Sales Executive

القاهرة

FULL TIME

View Details

October 20, 2024

Impactyn
Android Developer

القاهرة

FULL TIME

View Details

October 20, 2024

EY
External Audit Manager - Cairo

القاهرة

View Details

October 20, 2024

EY
Assistant Manager - Forensic and Integrity Services - Egypt 1

القاهرة

View Details

October 20, 2024

EY
Manager - Forensic and Integrity Services - Egypt 1

القاهرة

View Details

October 20, 2024

EY
Senior Consultant - Forensic and Integrity Services - Egypt

القاهرة

View Details

Similar Jobs


September 5, 2024

Concentrix
Associate Customer Acquisition Specialist - English

الإسكندرية

FULL TIME

View Details

September 2, 2024

Gruppo Arcese
Warehouse Support Associate Specialist – Internship

الإسكندرية

INTERN

View Details

September 6, 2024

Concentrix
Associate Director - B2B (Contact Center) (m\f\d)

الجيزة

FULL TIME

View Details

September 6, 2024

Concentrix
Associate Director - B2B (Contact Center)

الجيزة

View Details

September 10, 2024

Marks Business Services
Software Product Associate

الإسكندرية

CONTRACT

View Details

August 15, 2024

Xapprika
Junior Social Media Associate

الإسكندرية

INTERN & PART TIME

View Details

New Jobs from This Company


October 2, 2024

Nestle Operational Services Worldwide SA
Electrical & Automation Manager

السادس من أكتوبر

FULL TIME

View Details

September 24, 2024

Nestle Operational Services Worldwide SA
SHE Supervisor

السادس من أكتوبر

FULL TIME

View Details

September 23, 2024

Nestle Operational Services Worldwide SA
B2B ProCare Associate - French Speaker

القاهرة

View Details

September 22, 2024

Nestle Operational Services Worldwide SA
Routing Specialist - Project

القاهرة

View Details

September 21, 2024

Nestle Operational Services Worldwide SA
Contact Center Agent - Turkish Speaker

القاهرة

View Details