Job Opportunities in Egypt
September 6, 2024
Concentrix
الجيزة
Associate Director - B2B (Contact Center)
Customer Service/Support
Location
Giza, Egypt
Associate Director - B2B (Contact Center) (m\f\d) Job Description
Leading the Egypt B2B Vertical in Cairo - multiple B2B accounts
Key Responsibilities:
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Strategic Leadership and Planning:
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Develop and execute long-term strategic plans to enhance B2B sales support functions, aligning with Concentrix Egypt’s overall business objectives.
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Analyze market trends, competitive landscape, and internal data to forecast and address future business needs and opportunities.
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Operational Excellence:
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Oversee the optimization of B2B sales support processes, implementing best practices to improve efficiency, effectiveness, and scalability.
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Direct the development and refinement of operational policies and procedures to ensure they meet organizational goals and industry standards.
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Cross-Functional Collaboration:
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Collaborate with senior leadership and other key stakeholders to ensure cohesive strategies across departments and alignment with overall business goals.
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Facilitate communication and coordination between B2B sales support and other departments, including marketing, product development, and customer service.
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Resource and Budget Management:
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Manage departmental budgets, ensuring optimal allocation of resources to achieve strategic objectives and maintain cost-effectiveness.
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Lead resource planning and management efforts, including staffing, training, and development to build a high-performing sales support team.
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Performance Measurement and Improvement:
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Establish and monitor key performance indicators (KPIs) to assess the effectiveness of sales support activities and drive continuous improvement.
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Implement data-driven approaches to evaluate departmental performance and identify areas for enhancement.
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Issue Resolution and Risk Management:
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Address and resolve high-impact and complex issues affecting B2B sales support operations and broader organizational functions.
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Develop and implement risk management strategies to mitigate potential disruptions and ensure business continuity.
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Innovation and Growth:
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Champion innovation within the B2B sales support function, driving initiatives that leverage new technologies and methodologies to enhance sales effectiveness.
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Identify opportunities for business growth and expansion, leveraging insights and data to propose and implement new strategies.
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Leadership and Development:
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Mentor and develop senior staff and management within the sales support function, fostering a culture of leadership, accountability, and high performance.
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Drive talent acquisition, retention, and development strategies to build a skilled and motivated team capable of meeting and exceeding objectives.
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Compliance and Governance:
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Ensure all sales support activities comply with relevant regulations, industry standards, and organizational policies.
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Oversee audits and assessments to maintain high standards of governance and operational integrity.
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External Relations:
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Represent Concentrix Egypt in industry forums, conferences, and client meetings to enhance the company’s reputation and build strategic partnerships.
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Develop and maintain relationships with key clients and stakeholders to support business development and client satisfaction.
Candidate Criteria:
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Proven experience in a senior management role, ideally within a B2B sales support environment.
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Strong interpersonal skills with a track record of successful leadership and team management.
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Ability to analyze complex data and trends to inform strategic decisions.
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Demonstrated expertise in resource management and policy development.
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Experience in managing multiple departments or sections with a focus on achieving results.
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Excellent problem-solving skills and the ability to address critical issues effectively.
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Proficiency in aligning departmental activities with broader organizational goals.
Location:
EGY Cairo Egypt-Smart Village Building B2110 Language Requirements:
English Time Type:
Full time2024-10-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
We regret to inform you that this job opportunity is no longer available
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