Job Opportunities in Egypt
September 6, 2024
Concentrix
الجيزة
Associate Director - B2B (Contact Center)
Customer Service/Support
Location
Giza, Egypt
Associate Director - B2B (Contact Center) (m\f\d) Job Description
Leading the Egypt B2B Vertical in Cairo - multiple B2B accounts
Key Responsibilities:
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Strategic Leadership and Planning:
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Develop and execute long-term strategic plans to enhance B2B sales support functions, aligning with Concentrix Egypt’s overall business objectives.
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Analyze market trends, competitive landscape, and internal data to forecast and address future business needs and opportunities.
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Operational Excellence:
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Oversee the optimization of B2B sales support processes, implementing best practices to improve efficiency, effectiveness, and scalability.
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Direct the development and refinement of operational policies and procedures to ensure they meet organizational goals and industry standards.
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Cross-Functional Collaboration:
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Collaborate with senior leadership and other key stakeholders to ensure cohesive strategies across departments and alignment with overall business goals.
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Facilitate communication and coordination between B2B sales support and other departments, including marketing, product development, and customer service.
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Resource and Budget Management:
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Manage departmental budgets, ensuring optimal allocation of resources to achieve strategic objectives and maintain cost-effectiveness.
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Lead resource planning and management efforts, including staffing, training, and development to build a high-performing sales support team.
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Performance Measurement and Improvement:
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Establish and monitor key performance indicators (KPIs) to assess the effectiveness of sales support activities and drive continuous improvement.
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Implement data-driven approaches to evaluate departmental performance and identify areas for enhancement.
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Issue Resolution and Risk Management:
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Address and resolve high-impact and complex issues affecting B2B sales support operations and broader organizational functions.
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Develop and implement risk management strategies to mitigate potential disruptions and ensure business continuity.
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Innovation and Growth:
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Champion innovation within the B2B sales support function, driving initiatives that leverage new technologies and methodologies to enhance sales effectiveness.
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Identify opportunities for business growth and expansion, leveraging insights and data to propose and implement new strategies.
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Leadership and Development:
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Mentor and develop senior staff and management within the sales support function, fostering a culture of leadership, accountability, and high performance.
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Drive talent acquisition, retention, and development strategies to build a skilled and motivated team capable of meeting and exceeding objectives.
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Compliance and Governance:
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Ensure all sales support activities comply with relevant regulations, industry standards, and organizational policies.
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Oversee audits and assessments to maintain high standards of governance and operational integrity.
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External Relations:
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Represent Concentrix Egypt in industry forums, conferences, and client meetings to enhance the company’s reputation and build strategic partnerships.
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Develop and maintain relationships with key clients and stakeholders to support business development and client satisfaction.
Candidate Criteria:
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Proven experience in a senior management role, ideally within a B2B sales support environment.
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Strong interpersonal skills with a track record of successful leadership and team management.
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Ability to analyze complex data and trends to inform strategic decisions.
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Demonstrated expertise in resource management and policy development.
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Experience in managing multiple departments or sections with a focus on achieving results.
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Excellent problem-solving skills and the ability to address critical issues effectively.
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Proficiency in aligning departmental activities with broader organizational goals.
Location:
EGY Cairo Egypt-Smart Village Building B2110 Language Requirements:
English Time Type:
Full time2024-10-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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