Job Opportunities in Czech Republic
September 12, 2024
AB InBev
Praha
OTHER
IT Helpdesk with French
Seniority Level: Entry level
Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 5 languages.
At AB In Bev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser, Stella Artois, Corona and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big.
We have a focused onboarding programme, and are happy to accept applicants with no IT experience, with a desire to start a career in IT. We also welcome more experienced IT experts, and there are plenty of opportunities to grow your tech career quickly within AB In Bev.
Your typical day:
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You are a point of contact for all European employees who need technical support with the applications we work with, through Omnichannel (phone calls, video calls, IT tickets)
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Remotely troubleshoot their enquiries with guidance of our extensive knowledge base .In case the task is too complex, you can forward it to Level 2 and 3 support.
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You will record all information into resolution logs of our ticketing system
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You will work on additional service/process improvements projects, as our team is always focused on improving customer satisfaction and automation of repetitive tasks.
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We will help you achieve your goals by focusing on development, giving a possibility of career growth, access to coaching and mentoring as well as formalized training.
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You will not be taking calls all day long, we offer time during your working day to support on improvements or to work on your personal development
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A career with us can take you in all directions. There's room to grow and move within our organisation, to new teams and locations.
Is this you?
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Fluent French and English speaker
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With a University degree or equivalent work experience
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Interested in computer systems, mobile devices and other technology products.
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You like to collaborate and communicate with people
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You gain satisfaction from providing excellent customer support.
We also offer great Benefit package!
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Performance bonus twice a year
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Meal vouchers
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25 days holidays per year
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Competitive parental leave and pension contributions (2,5%)
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A beer allowance to enjoy our brands
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Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
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Benefits for you and your family to help your physical and mental health
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Employee networks to support diversity and inclusion
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26 weeks paid leave for primary caregivers
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Return to Work’ programme
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So, if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better –and more equal – world. A more equal world starts when everyone can thrive.
At AB In Bev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.
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