October 3, 2024

Mindbody

San José

Technical Customer Support Specialist - Data Services

We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + Class Pass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; Class Pass is one of the most popular apps for fitness & self-care enthusiasts. Together we're partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We're not just another tech company—we're far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let's see what we can accomplish together!

Who we are

We're a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We're dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.

About the right team member

This person will be responsible for data management of new and existing customers. Accountable for the timing and quality of conversions for our largest, most important clients. They will be constantly increasing the functionality and quality of tools that can replace manual data manipulation processes.

About the role

Independently manage multiple projects, including tracking deadlines and schedules and communicating status with customers, other Data Services team members, and other teams within Mindbody.
Independently complete projects, including data analysis, data mapping, data conversion and follow-up work.
Perform all data related activities in compliance with security policies and procedures utilizing encryption best practices as deemed necessary.
Complete complex conversion projects such as: custom migrations, autopay conversions, and custom data work with the assistance of more senior data specialists.
Independently complete non-autopay data work in consultation with clients and team members.
Effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
Assist with the creation and maintenance of department documentation, including documentation of procedures, processes, tools, and competitor knowledge.
Assist with mentoring and sharing knowledge across the team to enable the team to continuously evolve in terms of process, knowledge and competence.
Utilize the best tools available to complete job tasks, including tools developed by other members of the department.
Acts with customers in mind. Embodies a focus on doing the right thing for both our clients and the company in communication, work product, and decision-making. Able to remain calm under pressure and to remain solution-focused and positive in situations of conflict.
Uses appropriate resources to find solutions; does not guess on answers to problems; can see potential problems before they occur.

Skills & experience

College degree or technical certificate in STEM field. Relevant experience may be substituted in lieu of college degree or technical certificate.
1-4 years of data conversion experience, or equivalent.
1 year of customer service experience.
Proficiency with Microsoft Excel, Microsoft Access, and SQL.
1 Year experience with Microsoft SQL Server, My SQL, Postgre SQL, or another Relational Database Management System (RDBMS).
Knowledge of database and internet-based software.
Familiar with internet browser and settings to assist with customer troubleshooting.
Familiar and skilled with online chat tools and email.
Experience with a scripting language such as Power Shell or Python preferred.
Able to learn quickly when facing new problems; will experiment to find solutions or sources to
problems; enjoys challenges of unfamiliar tasks.

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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