Job Opportunities in Costa Rica
November 28, 2023
SmileDirectClub
Alajuela
System Administrator - CR
Job Type: Full-Time Overview:
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:
Winning as a Team. Mentoring you forward works – because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.
Let’s make smiles happen – starting with yours.
As a Service Now System Administrator II, you will be responsible for the administration, configuration, and development of the Service Now platform to support business processes and enhance overall IT service delivery. This role requires a combination of proficient technical skills in Java Script, basic hands-on experience with the Service Now platform, and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
Costa Rica:
Since our founding in 2014, Smile Direct Club has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of Smile Shops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
Smile Direct Club is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. Smile Direct Club is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests.
Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.
Hi, we’re Smile Direct Club, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At Smile Direct Club, you’ll help people change their lives – and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:
Winning as a Team. Mentoring you forward works – because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.
Let’s make smiles happen – starting with yours.
As a Service Now System Administrator II, you will be responsible for the administration, configuration, and development of the Service Now platform to support business processes and enhance overall IT service delivery. This role requires a combination of proficient technical skills in Java Script, basic hands-on experience with the Service Now platform, and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
- Service Now Administration: Perform day-to-day administration tasks, including user management, access control, and system maintenance. Monitor and manage system performance, troubleshoot issues, and implement solutions to ensure optimal platform functionality.
- Configuration and Customization: Configure and customize Service Now modules to meet business requirements. Develop and maintain Service Now workflows, forms, business rules, and UI policies.
- Scripting and Development: Write and maintain scripts in Java Script to enhance Service Now functionality. Develop and maintain Service Now integrations with other systems using REST APIs, SOAP, and relevant technologies.
- Incident and Problem Resolution: Investigate and resolve incidents and problems related to Service Now functionality. Collaborate with Level 1 support and other teams to ensure timely incident resolution.
- Documentation: Create and maintain documentation for configurations, customizations, and troubleshooting procedures. Provide training and support to end-users and junior administrators.
- Collaboration: Work closely with business stakeholders to understand requirements and translate them into effective Service Now solutions. Collaborate with other IT teams to ensure alignment and integration with broader IT strategies.
- Automation and Orchestration: Design and implement automation solutions to streamline manual processes. Develop and maintain Service Now Orchestration workflows.
-
Platform Upgrades: Participate in Service Now platform upgrades, ensuring a smooth transition and compatibility with existing configurations
-
Education
- Bachelor's degree in Computer Science, Information Technology, associate degree in web development of software development or a related field.
- Service Now Certified System Administrator (CSA) and additional certifications like Certified Implementation Specialist (CIS) are desirable.
- Proficiency in Java Script, XML, HTML, and other relevant technologies.
- Basic understanding of IT Service Management (ITSM) processes.
Costa Rica:
- Medical & Dental insurance
- 12 days of Paid Time Off accrued per year plus 1 Flexible Holiday to use yearly
- 5 additional days PTO
- TMSPP (Team Member Stock Purchase Program)
- Commuter, transportation and car wash benefits
- Life insurance coverage
- Smile Well wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
- Team Member Rewards and Recognition programs
- Career Growth Opportunities: Promotion eligible after 6 months of proven success in role
- Collaborative work environment and positive culture including work/life balance initiatives
- Opportunities to grow within a fast-paced, innovative company
Since our founding in 2014, Smile Direct Club has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of Smile Shops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.
- What is Smile Direct Club? Click Here
- How it works. Click Here
- What are our customers saying? Click Here
- What is our culture like? Click Here
- Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.
- Follow us on Instagram @smiledirectclubcareers
Smile Direct Club is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. Smile Direct Club is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests.
Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.
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