September 26, 2024

Golabs

Quesada

Systems Engineer Onboarding

About the job Systems Engineer Onboarding

We are a dynamic and innovative company dedicated to delivering cutting-edge solutions that empower our customers to achieve their business goals. Our team is passionate about creating seamless experiences and providing unparalleled support throughout the onboarding process.
As a Customer Onboarding Specialist, you will play a pivotal role in ensuring the successful integration of our product into our customers' environments. You will work closely with customers to understand their unique needs, align our product's functionality with their requirements, and provide expert guidance and support throughout the onboarding process.
Key Responsibilities:

Understand the Customer Environment:
- Gain in-depth knowledge of customers' infrastructure, systems, and processes.
- Identify potential integration points and assess any technical requirements or limitations.
Evaluate Customer Needs:
- Collaborate with customers to understand their business requirements and challenges.
- Conduct detailed discussions and analysis to identify opportunities for our product to effectively address their needs.
Align with Product Functionality:
- Utilize your understanding of the customer environment to guide how our product can best meet their requirements.
- Work closely with internal teams, including product management and engineering, to align customer needs with our product's capabilities and roadmap.
Develop and Execute Onboarding Plans:
- Create customized onboarding plans tailored to each customer's unique requirements, timelines, and goals.
- Guide customers through the onboarding process, providing training, technical assistance, and ongoing support as needed.
Troubleshooting and Issue Resolution:
- Serve as the primary point of contact for customers during onboarding.
- Identify and resolve technical issues, working closely with cross-functional teams to ensure prompt resolution.
Customer Relationship Management:
- Build and maintain strong customer relationships, becoming a trusted advisor and advocate for their success.
- Continuously engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
Documentation and Knowledge Sharing:
- Document best practices, lessons learned, and customer-specific configurations.
- Share insights and expertise with the broader team to enhance the onboarding process.

Knowledge and Expertise:

Bachelors degree in computer science, engineering, or a related field (or equivalent work experience).
3-5 years of experience in customer onboarding, technical consulting, or a similar customer-facing role.
Knowledge of networking, security, and firewalls.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
Advanced English proficiency, at least C1 level.
Proven ability to build and maintain strong customer relationships.
Proficiency in presenting and delivering product demonstrations.
Detail-oriented and highly organized, with the ability to manage multiple priorities and projects simultaneously.
Strong problem-solving and troubleshooting skills.
Self-motivated and able to work independently, as well as collaboratively within cross-functional teams.
Strong Networking and Identity management experience in the following concepts:
- Network Protocols: DNS, DHCP, 802.1x Authentication and TCP/IP
- Network Devices: Routers, Switches, Access Points (APs), Firewalls
- Network Security: Certificate Authentication, Firewall Configuration and VPN
- Configuration Interfaces: CLI and GUI
- Monitoring & Troubleshooting: Traffic analysis with Wireshark (or other)
- Authentication Methods: MFA and Certificate-based Authentication (802.1x)
- Authentication Repositories: LDAP, AD, Azure AD
- Identity Federation and SSO (Single Sign-On): SSO and Federated Identity
- MDM Solutions: Intune, JAMF or SCCM

Nice to Have Skills:

Experience working with Azure AD, OKTA, Google Workspace, Intune, Jamf, or Kandji.
CCST Certified.
CCNA Certified.

Why Join Us:

Full time position
Payment in US dollars
100% remote anywhere in LATAM
12 PTO per year
Holiday from your country off and paid
Birthday off and paid
Career Path
Recognition Program
Paid Leaves

If you meet these requirements and are interested in applying for this position, please let us know. We look forward to the possibility of working with you.