Job Opportunities in Costa Rica


September 12, 2024

SentinelOne

San José


Sr. Technical Support - Striker - CR

About Us:
Sentinel One is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With Sentinel One, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and One Sentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across Sentinel One. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
***Candidate must reside in Costa Rica***
What we are looking for?
We are seeking a highly skilled Support Engineer with expertise in Windows, Linux, Endpoint Detection and Response (EDR), cloud platforms, Active Directory, and Identity management. The ideal candidate will be responsible for delivering exceptional technical support, troubleshooting complex issues, and ensuring the seamless operation of security solutions across various environments.
What will you do?
  • Provide expert-level technical support for Windows and Linux environments.
  • Troubleshoot and resolve issues related to EDR solutions, cloud platforms, Active Directory, and Identity management systems.
  • Respond promptly to customer support tickets, addressing issues related to Active Directory, Identity management, Windows, Linux, and cloud systems.
  • Diagnose and resolve incidents, collaborating closely with customers to ensure efficient resolution.
  • Maintain clear and effective communication with customers, offering regular updates on progress and resolution timelines.
  • Collaborate with internal teams, including engineering and development, to escalate and resolve complex issues involving Identity management and Active Directory.
  • Stay current with the latest developments in Windows, Linux, EDR, cloud technologies, Active Directory, and Identity management.
What skills and knowledge should you bring?
  • 5+ years of experience in a technical support role, with a focus on Windows, Linux, Active Directory, and Identity management.
  • Familiarity with cloud platforms such as AWS, Azure, and Google Cloud.
  • Excellent communication and customer service skills.
  • Ability to work independently as well as part of a team.
  • Experience with Windows troubleshooting and debugging tools (e.g., Process Monitor, Process Explorer, ADExplorer, TCPView).
Sentinel One is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Sentinel One participates in the E-Verify Program for all U.S. based roles.

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