Sr. Technical Support - Frontline - CR - Costa Rica Jobs Opening

September 19, 2024

SentinelOne

San José

Sr. Technical Support - Frontline - CR

About Us:
Sentinel One is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With Sentinel One, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and One Sentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across Sentinel One. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

Candidate must reside in Costa Rica

What are we looking for?
We are seeking a Senior Support Engineer with extensive experience in cloud environments, as well as strong expertise in Windows, Linux, and security technologies. The ideal candidate will be responsible for providing advanced technical support, resolving complex issues, and ensuring the stability and efficiency of cloud-based solutions across diverse infrastructures.
What will you do?

Provide advanced technical support for cloud platforms, including AWS, Azure, and Google Cloud.
Troubleshoot and resolve complex issues related to cloud infrastructure, networking, security, and application performance.
Manage and support Windows and Linux environments within cloud and hybrid infrastructures.
Work closely with customers to diagnose and resolve incidents, ensuring high levels of customer satisfaction.
Collaborate with internal teams, including engineering and development, to escalate and resolve critical issues.
Develop and implement best practices for cloud deployments, security, and monitoring.
Maintain up-to-date knowledge of emerging cloud technologies, security trends, and industry standards.
Provide mentorship and guidance to other support engineers, sharing expertise and best practices.

What skills and knowledge should you bring?

5+ years of experience in a technical support or systems engineering role, with a focus on cloud environments (AWS, Azure, Google Cloud).
Strong knowledge of Windows and Linux operating systems.
Experience with cloud infrastructure management and automation tools (e.g., Terraform, Cloud Formation, Ansible).
Expertise in troubleshooting cloud networking, security, and performance issues.
Familiarity with identity management systems, Active Directory, and security frameworks.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, with the ability to effectively interact with customers and internal teams.

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Health Benefits
Industry leading gender-neutral parental leave
Paid Personal Time Off (PTO)
Paid Company Holidays
Paid Sick Time
Employee assistance program
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

Sentinel One is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Sentinel One participates in the E-Verify Program for all U.S. based roles.

We regret to inform you that this job opportunity is no longer available