September 16, 2024

MEV

San José

FULL TIME

Senior Account Manager

We are a software service company specializing in crafting custom digital solutions for B2B clients in various industries, including healthcare, real estate, media, and more.
With a diverse portfolio and a focus on long-term partnerships, we are seeking an Account Manager to lead client relationships and ensure the successful delivery of our projects and services.
As part of a small team, you will work directly with the CEO and gain firsthand experience in strategic decision-making. The role involves managing approximately 5-10 accounts simultaneously, with the possibility of expanding your scope of work.
We value a people-oriented approach and the ability to connect with clients on a deeper level. These traits are essential for building rapport and becoming a trusted adviser - key elements in driving successful outcomes.
Responsibilities

Build and develop reliable relationships with clients as a trusted advisor that clients turn to for guidance and solutions
Understand the client's business, goals, and challenges to anticipate their needs and provide strategic support, ensuring their satisfaction
Stay up-to-date with technology trends, business changes, and potential industry challenges
Uncover new opportunities for account growth to drive upselling and cross-selling
Ensure timely and successful delivery of software solutions that meet client objectives and needs
Monitor project progress, address issues, and mitigate risks in collaboration with Agile Delivery Managers
Oversee account budgets, invoicing, and payment collections to ensure profitability, and negotiate contracts and terms
Partially assist in sales activities to identify opportunities that align with client needs and support their long-term goals
Provide regular updates on account performance and client feedback to management

Qualifications

5+ years of experience in account management or a similar role, with a strong track record in managing client accounts and driving sales in a B2B environment
Experience in the software development service industry (outsourcing)
Technical background with a solid understanding of software development life cycles (SDLC) and IT industry trends
Experience working with large corporations and understanding their business processes will be a plus
Analytical mindset with the ability to translate data into actionable insights
Proficiency in using CRM systems and understanding of product/business metrics
Excellent communication, interpersonal, and problem-solving skills
Customer-centric approach with a focus on delivering exceptional client experiences
Commitment to continuous learning and staying updated with industry trends and best practices
Proficiency in spoken and written English, as all clients are US-based