Job Opportunities in Costa Rica


September 24, 2024

Marriott International, Inc

Liberia


Reservations Agent

Job Number 24167003
Job Category Reservations
Location Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY


Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Latest Job Opportunities


October 19, 2024

Edwards Lifesciences
Engineer II, Facilities (Building Maintenance)

OTHER

View Details

October 19, 2024

BCforward
Laboratory Technician

San José

OTHER

View Details

October 19, 2024

H.B. Fuller
Accounts Payable Specialist III

Tres Ríos

View Details

October 19, 2024

Johnson Controls
Building Controls Applications Engineer II - Major Projects

San José

View Details

October 19, 2024

Western Union
Senior Coordinator, Operations

Santa Ana

OTHER

View Details

October 19, 2024

GomezLee Marketing
Diseñador 3D

San José

View Details

October 19, 2024

Marriott International, Inc
Executive-Sales

San José

View Details

October 19, 2024

Marriott International, Inc
Guest Experience Expert

San José

View Details

October 19, 2024

Marriott International, Inc
Guest Service Expert

San José

View Details

Similar Jobs


September 13, 2024

Hilton
Reservations Agent

OTHER

View Details

September 17, 2024

Hilton
Reservations Supervisor

OTHER

View Details

September 10, 2024

Marriott International, Inc
Clerk-Reservations

Heredia

View Details

September 20, 2024

Marriott International, Inc
Clerk-Reservations

San José

View Details

September 10, 2024

Pro Recruit CR
Reservations Specialist

Liberia

FULL TIME

View Details

November 17, 2023

DDD Soluciones Estratégicas
Reservations Manager

OTHER

View Details

New Jobs from This Company


October 17, 2024

Marriott International, Inc
Guest Arrival Expert

Doha

View Details

October 17, 2024

Marriott International, Inc
Guest Arrival Expert

Doha

View Details

October 17, 2024

Marriott International, Inc
Cook I-Gardemanger

Doha

View Details

October 17, 2024

Marriott International, Inc
Guest Arrival Expert

Doha

View Details

October 17, 2024

Marriott International, Inc
Guest Arrival Expert

Doha

View Details