PSST Sr. Associate, Physical Stores Support Team

August 15, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience with Excel
2 years experience supporting internal teams/stakeholders, merchant-service, or customer-service.

The Physical Stores Support Team executes SOPs to aid Corporate teams with product selection & onboarding, merchandising, marketing, inventory and pricing functions for Amazon branded brick and mortar stores.

Our stores have innovative concepts (including Amazon Go!). You’ll be part of a team working to operate, scale, and invent to support business success and growth. Your work will have a direct impact on the customer experience and stakeholder trust. Expect fun, a learning curve, and opportunities to sharpen your skills and grow.

Key job responsibilities
The majority of work will be executing end-to-end process SOPs to support store operations. Ideal candidates enjoy a mix of high volume task-work and problem solving. Your judgement will help you suggest SOP improvements, trouble-shoot issues, resolve defects, and escalate issues. Opportunities to shine include improving processes, researching for missing information, finding and solving problems, sharing knowledge and best practices with the team, and communicating out to stakeholders.

A day in the life

As a PSST Sr. Associate you will:

Learn to document SOP changes and develop your writing skills to be able to document new tasks.
Demonstrate expertise in following instructions end-to-end with high quality results.
Gain experience in tools used in order to achieve business goals and provide process-level reports to senior management/ stakeholders.
Dive deep on output deviations and escalate issues.
Perform root cause analysis, researching for missing information, finding the main gaps and solving them.
Interact with multiple stakeholders on a daily basis to communicate on operations.
Participate in improvement and optimization initiatives.
Act as subject matter expert/owner for processes assigned to you.
Share knowledge and best practices with the team, including delivering training sessions for processes.
Effectively prioritize work time to ensure productivity and record time spent on tasks.
Previous experience in Process Improvement and SOP optimization.