Job Opportunities in Costa Rica

SUMMARY

Vantive is looking to create a global service center that will act as the hub for procurement services including help desk, vendor master, requisition management and analytics.

The role of the Team leader is to ensure effective and efficient operations of this service center. The scope of the role is global and includes overseeing the underlying team members.

You will ensure all requests are addressed in a timely and professional manner.

You will be the escalation point for all request and are responsible for implementing strategies to improve end user satisfaction.

MAIN RESPONSIBILITIES

• Define and uphold a governance model and process to ensure that compliance is in line with policies and standards across Baxter globally.

• Support end users of Procurement processes and systems Globally.

• Assisting with the development, testing and implementation of new technologies and upgrades of existing technologies, including ERP and Coupa upgrades & electronic catalogues.

• Monitor and evaluate the performance of the team to ensure customer service standards are met.

• Identify areas for process improvement and implement changes to ensure the team is providing the best service to our end user community.

• Managing escalations and ensuring any issues are resolved in a timely manner.

• Identify issues, analyze the root cause, and develop effective solutions to ensure customer satisfaction.

• Troubleshooting and resolving complex technical issues.

• Actively oversee day-to-day transitional tasks.

• Present KPIs to stakeholders

REQUIREMENTS

• At least 5 years’ experience working in a shared services or customer service environment.

• Experience setting up new teams and leading them

• Strong understanding of Procurement, Finance processes or customer service practices.

• Strong IT skills including knowledge of Ticketing tools, Microsoft Office Suite, ERP systems JDE/SAP and Procurement Platform COUPA and Ariba.

• Strong attention to accuracy and detail

• Excellent communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels.

• Ability to collaborate effectively with cross-functional teams and management

• Ability to communicate in fluent English is essential. Fluency in other European languages is a plus.