Job Opportunities in Costa Rica

1 Opening
Heredia

System Engineer
Lead II - Production Support

Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.

You Are:
The System Engineer is responsible for providing superior support to our clients. Internally you will work closely with Development, QA Products and solutions Engineering groups. As product bugs are discovered, you will be responsible for recreating, documenting and escalating issues up through the company.

The opportunity:

• Take ownership for customer issues reported and review the problems through resolution.

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Provide prompt and accurate feedback to customers.

• Ensure proper recording and closure of all issues.

• Prepare accurate and timely reports.

• Document knowledge in the form of knowledge base notes and articles

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Excellent customer service and troubleshooting skills is a must.

• Experience 24/7 on call customer/system support.

• Strong communication and interpersonal skills, both oral and written.

• Exposure to AWS application deployments.

• Experience building customer queries in SQL Server and Oracle.

• Experience in administration of SQL Server or Oracle is a plus.

• Experience in Salesforce or similar.

• Proficiency in a scripting language (Shell Scripts, Perl, Ruby or similar) is a plus.

• Prior experience supporting web-based applications.

• SQL (Oracle preferred) proficient.

• BS degree in Information Technology, Computer or equivalent.

Benefits
Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Sharepoint,Linux,Bash Shell Scripting