Job Opportunities in Costa Rica
October 8, 2024
Auxis
Heredia
HR Services Analyst
Job Summary:
Required/Preferred
Education Level
Description
Required
High School or GED
Experience
Required/Preferred
Years of Experience
Description
Required
2 Years
Experience working in a high-volume contact center environment
Required
Computer skills and experience
Demonstrated verbal and written communication skills
Experience working with Microsoft Tools and Applications
The primary purpose of this role is to act as the first point of contact for an associate calling
the Open-Door Support team. Answers general questions regarding portal navigation, the Open-Door program and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of open-door processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the team.
Responsibilities:
- Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe’s employees, regarding questions related to portal navigation, the Open-Door Program and HR policies and procedures.
- Answers general questions regarding portal navigation, the Open-Door Program and HR policies and procedures, referring to an online knowledge base for information and guidance.
- Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
- May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
- Assure information is complete, accurate, and approved by appropriate superior.
- Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
- May assist with basic transactions as assigned according to proper procedure, policy, and direction.
Education
Required/Preferred
Education Level
Description
Required
High School or GED
Experience
Required/Preferred
Years of Experience
Description
Required
2 Years
Experience working in a high-volume contact center environment
Required
Computer skills and experience
Required
Demonstrated verbal and written communication skills
Preferred
Experience working with Microsoft Tools and Applications
We regret to inform you that this job opportunity is no longer available
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