October 8, 2024

Auxis

Heredia

HR Services Analyst

Job Summary:

The primary purpose of this role is to act as the first point of contact for an associate calling

the Open-Door Support team. Answers general questions regarding portal navigation, the Open-Door program and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of open-door processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the team.

Responsibilities:

Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based interaction channels for current and former Lowe’s employees, regarding questions related to portal navigation, the Open-Door Program and HR policies and procedures.
Answers general questions regarding portal navigation, the Open-Door Program and HR policies and procedures, referring to an online knowledge base for information and guidance.
Uses a case management tool for recording and administering requests and may assist other service center employees with opening, recording, processing, or closing cases in the tool.
May seek guidance or transfer more complex and/or confidential inquiries/requests to the Supervisor or Manager.
Assure information is complete, accurate, and approved by appropriate superior.
Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
May assist with basic transactions as assigned according to proper procedure, policy, and direction.

Skills and Experience:

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Experience

Required/Preferred

Years of Experience

Description

Required