August 26, 2024

Amazon Support Services Costa Rica SRL

San José

OTHER

Existing Seller Management Representative, Existing Seller Management

1+ years of generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle experience
Experience in exceeding quota and key performance metrics
Experience with business development, partnership management, or sourcing new business

The objective of an Existing Seller Management (ESM) representative is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace , to support sellers on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times.

ESM representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time.

Key job responsibilities

Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
Analyze data and trends to identify, action and influence long term in order to maximize potential for your portfolio of Selling Partners
Collaborating effectively with internal teams and your Sellers to maximize Selling Partners Potential.
Build effective working relationships with your Sellers; be a trusted advisor and provide the best experience looking to develop it.
Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
Able to track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
Bachelor's degree in sales/marketing
SQL proficiency