Job Opportunities in Costa Rica

What you’ll do

• Key support to the Collections Manager, will assist to lead the team, act as first point of contact for team member , and create a supportive atmosphere that encourages productivity and growth.
  
• Work closely with billing, sales, and other internal departments as well as clients to resolve operations related issues that impact the collections team.
  
• Manage collections tasks not directly related to direct collections activities including but not limited, account suspensions, cancellations, write-offs, clearing on-account credit balances, issues related to invoice uploads and purchase orders.
  
• Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis.
  
• Escalating issues to management and resolving customer issues raised through the collection department.
  
• Identify and participate in process improvement opportunities to improve the efficiency of the overall collections team.
  
• Produce account status reports for management review.
  

What experience you need

• 4 years of experience working in Finance (Billing, Collections, Cashapps, Accounting, Accounts Payable)
  
• 1 year of experience executing leadership activities/tasks
  
• English B2/C1
  
• 3 years experience of Excel / Google Sheets
  

What could set you apart

• University student or graduate; preferably in Business Administration, Finances, Accounting, or related fields
  
• Experience in Collections Business-to-business
  
• Highly developed communication skills
  
• The ability and flexibility to work on a variety of collections processes
  
• Strong analytical and problem solving skills
  
• Excellent follow through on responsibilities and ability to consistently meet deadlines
  
• Develop team strengths and improve weaknesses