Job Opportunities in Costa Rica

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

The North America (NAMER) Business Operations team supporting AWS Professional Services (Pro Serve) is seeking an experienced, self-directed Business Operations Manager with strong operational, organizational, financial acumen, collaboration, and communication skills to support the strategic and analytical needs of the growing US team. This is a high business impact role for a candidate who is passionate about driving operational excellence to maximize goal attainment across the business.

Key job responsibilities
Trusted Advisor to Leadership

• Provide strategic guidance to Pro Serve Business Leaders, bringing deep knowledge of business operations and proven execution of implementing best practices.
• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.
• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount, utilization and goal planning.
• Establish baseline metrics/reports to support the development of new practices and goals, as necessary.

Business Management and Analytics

• Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders to ensure they are doing what is best for the business and its people.
• Lead business reviews, including pipeline and engagement hygiene inspection and deep dive analysis into gaps to goal; support strategies and initiatives to build and measure overall business health
• Implement, monitor and analyze success metrics and drive predictability in our operations, with an analytical mindset and technical skills.
• Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point for the Pro Serve Sales and Delivery team members and business partners across NAMER.
• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.
• Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.
• Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company