Job Opportunities in Costa Rica

o Support Team Leader with the coordination of the team.
o Support Junior O2C Analysts in regular Ops calls, 1:1’s, IDP’s, develop skills, point of contact and escalations.
o Hold regular meetings, coach, and mentor team’s Junior analysts, recognize key employees.
o Preparation of decks, reports, and presentations of the team’s performance for management.
o Support migration of O2C processes from countries throughout the Americas to San Jose, Costa Rica and prepare O2C related process documentation (process maps and work instructions).
o Oversee escalated AR, credit issues, dispute management, cash application and ensure timely resolution.
o Work directly with large corporate clients reviewing Accounts Receivable balances, proactively collecting on delinquent payments.
o Identify disputes and work with business stakeholders and corporate clients to resolve.
o Develop a strong understanding of the business, including product, industry & client knowledge.
o Provide bad debt reserve recommendations per corporate policy.
o Review clients credit limit status and work with internal stakeholders to recommend changes to limits, including actions to block client’s credit.
o Act as senior team member, developing skills & knowledge of other junior analysts.
o Identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine.
o Ensure robust compliance environment with applicable policies, procedures, and processes.
o Ensure strong working knowledge of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), providing inputs to continuously improve performance benchmarks.
o Build strong relationship with key stakeholders including corporate clients.
o Apply the cash correctly following company’s instructions.
o This is not a Team Lead position, but a coordinator role with an accountability degree different than Junior, Analysts and Seniors.

What your background should look like:

Experience:

• 4+ years of experience in O2C functions / organization.
• Diversified Industrial Products/Manufacturing industry experience preferred.
• Prior experience in a financial shared services center environment, supporting multiple countries / business units.
• Deep understanding of end-to-end O2C processes and associated technology platforms.
• Prior experience coordinating teams is a plus.
• Ability to work in culturally diverse teams with many levels of personnel.

Knowledge:

• Undergraduate degree in Finance / Accounting.
• Strong written and oral communication skills.
• Proficiency in English.
• Strong accounting background preferred.
• Excellent analytical skills. Ability to identify and resolve problems.
• Strong communication skills.

Leadership Attributes:

• Ethics and Integrity: Adheres to a set of core values and beliefs during both good and bad times; Practices what he/she preaches; Is widely trusted; Keeps confidences; Admits mistakes; Doesn’t misrepresent self or others for personal gain; Doesn’t shrink from personal responsibility.
• Organizational Agility: Developing the ability to maneuver effectively through complex organizational situations; Learning how to get things done both through formal channels and the informal network.
• Business Partnership: Contributes to the creation and execution of the company/segment/BU strategy; Learning to drive business performance and value creation by providing business insights.
• Decision Quality: Developing the ability to read situations quickly; Makes good decisions and exercises good judgement based on objective analysis, Wisdom gained from experience and key stakeholder input; Sought out by others for advice and solutions.
• Enterprise Leadership: Developing the ability to balance the goals of the segment/BU along with the broader interests and priorities of the enterprise; Acts in the best interest of TE, not just the segment/BU.
• Communication and Interpersonal Savvy: Developing strong oral and written communication skills; Good at informing on important matters; Expresses herself/himself clearly and succinctly; Knows when to be direct as well as diplomatic; Embraces diversity and relates well to employees at all levels of the organization.
• Composure and Personal Resilience: Exhibits calmness under pressure; Does not become defensive or irritated when times are tough; Handles stress with dignity and grace.
• Talent Development: Is a good judge of talent; Deals effectively with challenging personnel situations.
• Followership: Creates a climate in which people want to do their best; Can motivate and align team members and peers around a common vision of the future; Creates strong morale and spirit in his/her team; Shares wins and successes; Fosters open dialogue
• Command Skills: Developing the ability to take unpopular stands if necessary; Faces adversity head on; Energized by tough challenges.
• Problem Solving: Innovative and thoughtful in solving difficult problems with effective solutions; Probes all fruitful sources for answers; Looks beyond the obvious
• Self-Awareness & Development: Understands that different situations and levels may call for different skills and approaches; Picks up on the need to change; Is personally committed to and actively works to continuously improve himself/herself.

Competencies