Job Opportunities in Colombia
September 17, 2024
Solvo Global S.A.S
Medellín
PART TIME
Participant Support Specialist and Moderator
Remote position
Our Client provides therapeutic support groups for communities that lack access to mental health resources. Populations we support include: those struggling with addiction, new parents, healthcare workers, refugees, and many more.
We are looking for a Participant Support Specialist to interact with our participants, provide technical support to our team and participants, and assist with moderating our support groups. Many of our participants do not have technical skills with Zoom, email, or texting. This position will require you to provide support to people with different levels of technical abilities.
Fully Remote Position While you will have the ability to set your work hours, this position requires you to set those work hours between 09 AM - 4PM in 4-5 hour blocks per day. This position requires attention to detail. During your set work hours, you will need to be in constant communication with GPS team members. Seeking a candidate with the following skills and experience: ● Fluent in Spanish and English: 100% speak, translate, write, and read ● Available during a 4-hour period during working hours of 9-4pm and that can work 20 hours a week. ● Excellent communication skills via phone, email,, and text. You will be communicating with participants and responding to questions daily, regarding different topics. ● Familiarity with most of the following programs: Zoom, Hub Spot, Google Suite, Asana, and Slack. ● 1:1 user tech support experience. ● Ability to troubleshoot technical issues. ● Capable of learning new technical skills. ● Excellent customer support services including patience, kindness, ability to explain how to use technology to novices, and a sense of humor. COMPENSATION AND SCHEDULE ● This position is fully remote. There is no expectation to come into a physical office. There is an expectation to come into the “virtual office” daily. ● Daily work hours are required within a 09 AM - 4 PM CST schedule, Monday-Friday.
Responsabilities: ● Moderating Support Group sessions, Opening up the Zoom room for facilitators, taking attendance, monitoring the group’s chat functions and content, and answering participant questions during sessions. ● Providing technical and connectivity assistance for participants and the team. ● Responding to and managing all program-related questions. Monitoring email, voicemail, and text messages from participants. ● Providing troubleshooting for technical issues. ● Helping diagnose and prioritize issues with technology or process. ● Providing pleasant, kind, and generous customer service for a diverse participant population.
Skills and qualifications - Hard and soft skills: ADDITIONAL SKILLS: ● Comfortable with 100% remote work ● Ability to organize and work independently ● Ability to effectively communicate with the team members throughout the workday. ● Ownership of reliable and secure equipment - computer, headset, microphone, video camera, reliable internet connection ● Adept with virtual meeting hardware, including a high-quality microphone and video camera.
Job Type: Part-time
Expected hours: 20 per week
Application Question(s):
Our Client provides therapeutic support groups for communities that lack access to mental health resources. Populations we support include: those struggling with addiction, new parents, healthcare workers, refugees, and many more.
We are looking for a Participant Support Specialist to interact with our participants, provide technical support to our team and participants, and assist with moderating our support groups. Many of our participants do not have technical skills with Zoom, email, or texting. This position will require you to provide support to people with different levels of technical abilities.
Fully Remote Position While you will have the ability to set your work hours, this position requires you to set those work hours between 09 AM - 4PM in 4-5 hour blocks per day. This position requires attention to detail. During your set work hours, you will need to be in constant communication with GPS team members. Seeking a candidate with the following skills and experience: ● Fluent in Spanish and English: 100% speak, translate, write, and read ● Available during a 4-hour period during working hours of 9-4pm and that can work 20 hours a week. ● Excellent communication skills via phone, email,, and text. You will be communicating with participants and responding to questions daily, regarding different topics. ● Familiarity with most of the following programs: Zoom, Hub Spot, Google Suite, Asana, and Slack. ● 1:1 user tech support experience. ● Ability to troubleshoot technical issues. ● Capable of learning new technical skills. ● Excellent customer support services including patience, kindness, ability to explain how to use technology to novices, and a sense of humor. COMPENSATION AND SCHEDULE ● This position is fully remote. There is no expectation to come into a physical office. There is an expectation to come into the “virtual office” daily. ● Daily work hours are required within a 09 AM - 4 PM CST schedule, Monday-Friday.
Responsabilities: ● Moderating Support Group sessions, Opening up the Zoom room for facilitators, taking attendance, monitoring the group’s chat functions and content, and answering participant questions during sessions. ● Providing technical and connectivity assistance for participants and the team. ● Responding to and managing all program-related questions. Monitoring email, voicemail, and text messages from participants. ● Providing troubleshooting for technical issues. ● Helping diagnose and prioritize issues with technology or process. ● Providing pleasant, kind, and generous customer service for a diverse participant population.
Skills and qualifications - Hard and soft skills: ADDITIONAL SKILLS: ● Comfortable with 100% remote work ● Ability to organize and work independently ● Ability to effectively communicate with the team members throughout the workday. ● Ownership of reliable and secure equipment - computer, headset, microphone, video camera, reliable internet connection ● Adept with virtual meeting hardware, including a high-quality microphone and video camera.
Job Type: Part-time
Expected hours: 20 per week
Application Question(s):
- Are you familiar with these programs? Zoom, Hub Spot, Google Suite, Asana, and Slack. ● 1:1 user tech support experience.
- English (Required)
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