Job Opportunities in Colombia
August 21, 2024
Talentek By Hubtek
Barranquilla
FULL TIME
Logistics Technical Support (Remote Colombia)
Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.
Some of your responsibilities are but are not limited to:
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Technical Support Specialist, you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.
Some of your responsibilities are but are not limited to:
- Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner.
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
- Studies: High school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
- Experience: At least 1 year of experience with Freight Brokerages, Logistics, TMS, SAAS-based applications, or related.
- Knowledge: Servers/computer hardware and software, MS Office Applications and Internet browsers. Passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
- Language: Very good English skills. B2+ or higher is required.
- Schedule: Monday to Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., following the American Calendar.
- Contract: Indefinite term contract + Benefits.
- Location: Only for Colombia, this position will be 100% remote.
- Salary: 4'415,000 COP, after 6 months $4’938.000 COP.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- ¿Cuál es tu aspiración salarial mensual en $COP?
- Logística: 1 año (Obligatorio)
- tech support, IT, programación, data anaysis o relacionado?: 1 año (Obligatorio)
- Inglés (B2+ o superior) (Obligatorio)
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