Location: Medellín, Colombia
Type: Hybrid - Monday to Friday (3 days on-site 2 days remote)
Schedule: Monday to Friday
Contract Type: Permanent
Pay Rate: Competitive and based on experience
DESCRIPTION:
Operations Specialist of Corporate Groups will be responsible for handling all the processes established in the area, readiness for the requested tasks, and excellent proactivity since it is a multifunctional position in the assigned tasks. Problem-solving, team integration, ability to work under pressure and priorities.
DUTIES AND RESPONSIBILITIES:
- Group Eligibility (additions, cancellations, and modifications)
- Creating new Groups in the system
- Application of Payments, credits and claims in the system
- Generate the Welcome Kits of the Groups
- Renewal of Groups in the system
- Account reconciliation with Finance
- Information Analysis and Operational Management
- Group Billing.
- Refund Management
- Creation of operational reports referring to the area issues, or solve service-related concerns.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- Excellent analytical capability.
- Excellent communication.
- Rapid adaptation to changes.
- Advanced English (Written and Oral).
- Ability to multitask and prioritize
REQUIRED EDUCATION AND EXPERIENCE
- Associate's degree from an accredited institution, preferably in finance, management, commerce, or related.
- Experience in the insurance and Customer Service industry
Necessary Knowledge:
- Excellent computer skills with proficiency in Microsoft Word, Excel, Power Point, and Outlook
ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.
At ttg,
“We believe in making a difference One Person at a Time,”
ttg OPT