Customer Service Agent

September 7, 2024

Auxis

Barranquilla

Job Summary:

As a guest specialist, you will answer incoming calls from guests, employees, etc. You will also respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the Guest Relations team assisting callers over the phone. The successful candidate will be able to accept ownership for effectively solving guests’ complaints and inquiries; This candidate will keep customer satisfaction at the core of every decision and behavior; while projecting a professional company image through voice and online interactions.

Responsibilities:

Answer all incoming calls.
Manage a high volume of inbound calls in a timely manner
Keep records of all conversations in our case database (Guest Focus)
Manage and resolve complaints
Identify and escalate issues to stores, brands, and/or management as needed.
Provide product and service information
Provide basic mobile application and technical assistance
Research required information using available resources
Research, identify, and resolve complaints using applicable software
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in calls
Meet personal and team qualitative and quantitative targets

Skills and Experience:

Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior active listening, verbal, phone, and written communication skills
Ability to handle stressful situation appropriately
Familiarity with CRM systems and practices
Proficient in relevant computer applications
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
In-depth knowledge of a company’s products and/or services
Comfortable working in a fast-paced environment
Adaptability and flexibility

Education

High School Diploma or Equivalent, Req
Associate’s Degree, Pref

Work Experience

1 to 3 years of experience in a call center environment, Req
Quick service, franchise operations, hospitality industry experience, Pref

About Auxis:

Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team's shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.

We regret to inform you that this job opportunity is no longer available