Job Opportunities in Colombia
September 19, 2024
Auxis
Barranquilla
Retail Analyst Level I
Job Summary: The Retail Analyst Level I is the first point of contact for the users who call our IT Service Desk. The Retail Analyst Level I answers incoming calls, tracks all information in a call tracking system, Troubleshoots basic End User issues on various software applications, hardware, POS systems and provide basic desktop support. The Retail Analyst Level I escalates unresolved problem/issues/requests to the proper Tier 2 and Tier 3 support teams.
Responsibilities:
Responsibilities:
- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:
- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Use of Auxis monitoring and management tools for the devices and infrastructure applications.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.
- English – Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- None experience or at least 1 year of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- The resource will adjust its schedule based on the account needs
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
-
Nice to have Technical Proficiencies:
- Cisco CCNA Modules.
Latest Job Opportunities
September 22, 2024
Sodexo Colombia
Supervisor O Líder De Alturas - Aseo Y Desinfección
Cundinamarca
View Details
September 22, 2024
Ventas y Servicios
Asesor Comercial Externo//(consumo Masivo, Telecomunicaciones, Servicios) - Contrato A Ter
Bogotá
View DetailsSimilar Jobs
August 31, 2024
Grupo soluciones laborales horizonte
ADMINISTRADORA PUNTO DE VENTA SECTOR RETAIL- URGENTE- CARTAGENA
Cartagena
OTHER
View Details
September 12, 2024
Azzorti
Gerente de apoyo/ consumo masivo/retail/ venta directa
Fusagasuga
OTHER
View DetailsSeptember 17, 2024
MM Human Capital S.A.S
Coordinador de mercadeo / Retail
Medellín
OTHER
View DetailsSeptember 17, 2024
Sentido Laboral
DIRECTOR DE OPERACIONES PARA PUNTOS DE VENTAS SECTOR COMERCIAL / RETAIL para Medellín
Medellín
OTHER
View DetailsNew Jobs from This Company