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Customer Service: Greet and welcome customers as they enter the dealership, providing excellent customer service by answering questions and directing them to the appropriate departments or staff members.
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Phone Management: Answer, screen, and forward incoming phone calls in a professional and timely manner. Take and relay messages when necessary.
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Appointment Scheduling: Manage appointment bookings for sales, service, or other departments. Confirm appointments and provide reminders to customers.
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Administrative Support: Assist various departments with administrative tasks such as filing, data entry, and maintaining records.
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Managing Inquiries: Respond to customer inquiries regarding vehicle availability, services, or other dealership-related matters, either in person, over the phone, or via email.
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Mail and Package Handling: Sort and distribute incoming mail, packages, and other deliveries to appropriate departments.
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Waiting Area Management: Maintain a clean and organized reception area, ensuring that brochures and other materials are well-stocked.
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Payment Processing: Occasionally assist with processing customer payments for service or parts, handling cash, and balancing the till.
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Support Sales and Service Teams: Assist with the preparation of documents, such as sales agreements, and gather customer information as needed for the sales and service teams.
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Customer Follow-Up: Make follow-up calls to ensure customer satisfaction after visits or services.
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Office Supplies Management: Monitor and order office supplies to ensure that administrative and reception areas are well-stocked.