Product Advisor | The CORE (October - January) - Canada Jobs Opening

October 11, 2024

Rocky Mountain Soap Company

Calgary

Product Advisor | The CORE (October - January)

Who we are
For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.
We have big ambitions of becoming a leader in sustainable practices; integrating nature into people’s everyday lives to build a profound appreciation that changes how we all see and relate to this planet.
The position
The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.
What you'll be doing

Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
Encourage, support, and share knowledge with team members to cultivate team spirit
Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
Share customer feedback and observations with the Store Leader to foster continuous improvement
Address customer concerns and complaints readily and with intent
Strive to drive revenue and performance metrics including revenue, ATV, and conversion
Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

You have proven success in offering extreme customer service in a retail setting
You are a team player and a kind person
You have a love for natural products and a desire to share your passion with your team and your customers
You have an ability and passion to have fun, laugh and promote kindness
You have a fearlessness to 'give it a go'

What's in it for you?

This position pays $15.00 per hour, with the opportunity to earn additional monthly retail bonuses based on performance
Significant product discounts
Access to a dedicated Rocky coach to help you optimize your potential
The opportunity to participate in Culture Club organized activities

Application

We are accepting applications for the Product Advisor position until suitable candidate are found.
Eligibility: Candidates must be legally authorized to work in Canada.
Apply online or drop by our store with a resume, we would love to meet you!

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We regret to inform you that this job opportunity is no longer available