Job Opportunities in Canada
October 9, 2024
Color Compass Corporation
Saskatoon
FULL TIME & OTHER
Inside & Outside Sales Support
Color Compass Corporation is the largest independent autobody supply distributor in Canada. Founded in 1984, Color Compass is a team of over 250 passionate employees who deliver products, training, and solutions that enhance our customer’s production and profitability.
Title
Inside & Outside Sales Support
Reports to
Operations Manager and Sales Manager
Summary
The Inside & Outside Sales Support role is a hybrid role, offering an opportunity to work inside our warehouse with a mix of Order Desk/Customer Service/Warehouse duties as well as provide Sales Support in the field. He or she will provide high level customer service to clients and potential customers and maintain a professional level of communication. Integrity, vision, professionalism, and passion are key components of this position. Other duties may be assigned as necessary.
Core Competencies
Summary
Pay: $22.00-$23.00 per hour
Expected hours: 40 per week
Additional pay:
Title
Inside & Outside Sales Support
Reports to
Operations Manager and Sales Manager
Summary
The Inside & Outside Sales Support role is a hybrid role, offering an opportunity to work inside our warehouse with a mix of Order Desk/Customer Service/Warehouse duties as well as provide Sales Support in the field. He or she will provide high level customer service to clients and potential customers and maintain a professional level of communication. Integrity, vision, professionalism, and passion are key components of this position. Other duties may be assigned as necessary.
Core Competencies
- Customer Focus
- Communication
- Energy and Stress
- Teamwork
- Time Management
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Accountability and Dependability
- Ethics and Integrity
- Mathematical Reasoning
- Development and Continual Learning
Summary
- Assist body shops / collision repair facilities with orders for paint (toners, clears, hardeners, primers, reducers, etc) and paint related materials (i.e. sandpaper, putties, adhesives, masking equipment, detail supplies, safety items, tools, etc)
- Assist customers & salespeople with pricing, part numbers, quotes, etc
- Prepare customer orders for delivery
- Participate in in-house training as offered as well as continuous self-study of product offering to expand product knowledge
- Responding to customer inquiries, scheduling meetings and sales appointments, and following up on individual order status.
- Prepare for customer meetings with knowledge of shop inventories inside of operating systems. Status of existing back orders, product lines, training courses upcoming.
- Monitoring and processing orders in a timely manner, processing for rush orders, and reviewing pending or reoccurring orders to ensure customer satisfaction.
- In depth knowledge of in-house software
- Managing customer accounts, following up with customers/Operations/Vendors for administrative purposes, and providing troubleshooting assistance with order status, account status and other items.
- Advise the sales team of any unusual actively with accounts immediately.
- Build and maintain strong and solid relationships with clients and vendors as point of contact.
- Enter new customer data and update changes to existing accounts in the corporate database.
- Investigate and troubleshoot customer service issues. Follow-up within 24 hours.
- Appropriately communicate brand identity and corporate position within the market share and be a brand ambassador.
- Be a problem solver for inventory management, auditing material usage, and product usage.
- Perform other duties as assigned.
- Minimum 2 years of previous order desk / customer service / junior sales or sales support experience
- Automotive industry experience an asset
- Able to work in a fast-paced environment
- Solid computer skills. Must be proficient in Microsoft Excel, Word, Outlook, Explorer
- Strong accuracy and attention to detail
- Above average communication skills. Able to deal with customers, salespeople, vendors and warehouse staff
- Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
- Deals effectively and professionally with issues that arise. Strong problem identification and objection resolution skills. Must be able to think on your feet and handle difficult situations
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Able to perform basic calculations and mathematical figures.
- Good organizational & multi-tasking skills
- Customer service focused with a high level of integrity and work ethic.
- Able to work well individually and in a team environment. Able to demonstrate respect for co-workers
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
Pay: $22.00-$23.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- French not required
- 8 hour shift
- Monday to Friday
- Secondary School (preferred)
- Order desk: 2 years (preferred)
- sales support: 2 years (preferred)
- automotive industry: 1 year (preferred)
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