AboutCalo Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. Role Overview
We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.
What you’ll be working on
Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
Onboarding customers to kick-off their journey
Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
Communicating feedback to the team and following up on resolving customers’ pain points
Ideal Candidate
University student or a fresh graduate interested to start his career in Customer Experience
Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
Passionate about problem solving; you get satisfaction from making people’s lives better
A people’s person by nature
Have a deep sense of empathy & drive to resolve customer issues
Maintain a calm demeanor when facing challenges or stressful situations
Ability to organize your time efficiently, and complete tasks in a timely manne