Job Opportunities in Bahrain

The German Medical Centre is looking for an enthusiastic and professional Customer Service / Call Center Agent to join our patient services team. The successful candidate will be responsible for ensuring a positive experience for all patients, handling inquiries, and providing accurate information about our dermatologist procedures.
Key Responsibilities:

• Manage high volumes of inbound and outbound calls from patients and potential clients.

• Schedule, modify, and confirm patient appointments based on doctor availability.

• Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care.

• Address patient concerns, questions, and complaints with a friendly and empathetic approach.

• Assist patients with medical documentation, including referrals and insurance queries.

• Coordinate with medical staff to ensure seamless communication and patient support.

• Input and maintain accurate records in the patient management system.

• Follow up with patients after visits for feedback and to ensure their needs are met.

• Assist in general administrative tasks when necessary.

Requirements:

• Bahraini nationality.

• Fluency in English and Arabic (written and spoken).

• Prior experience in customer service, call centers, or a medical setting is a plus.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Proficiency in using customer management software and other computer applications.

• Ability to multitask and manage time effectively in a dynamic environment.

• Excellent interpersonal and communication skills with a focus on patient care.

• Willingness to learn about medical procedures and terminology to provide accurate assistance.

Benefits:

• Competitive salary and benefits package.

• Training and career development opportunities.

• Friendly and supportive work environment.

• Opportunity to work in a prestigious international medical center.

How to Apply:
Interested candidates are invited to submit their updated CV and a cover letter to careers@germanmedicalcentre.com
Job Types: Full-time, Permanent, Contract
Contract length: 12 months
Application Deadline: 31/10/2024
Expected Start Date: 06/10/2024