Technology Experience Officer

October 17, 2024

Australian National Maritime Museum

Darling Harbour

FULL TIME

Full-time, Ongoing, APS 6 position
Attractive employee benefits including 15.4% superannuation
Australia’s leading museum located waterside in beautiful Darling Harbour

The Australian National Maritime Museum is seeking an experienced and highly motivated Technology Experience Officer to join our Technology team in this full-time, ongoing APS Level 6 position.

As one of Sydney’s most visited museums, the Australian National Maritime Museum shares our national maritime story across Australia and the world, online, onsite and through research, presentations and travelling exhibitions, and provides must-visit museum experiences that delight and inspire.

We connect our visitors with the oceans and waterways that are the heartbeat of who we are. From deep time to modern Australian and beyond, we explore our past, our present and future as an island nation shaped by sea, offering a sustainable and cohesive vision for the future.

The Museum welcomes over 2.5 million local, interstate and international visitors annually, and is supported by a thriving and passionate staff, membership, volunteer and education base. Find out more at sea.museum

The Technology Experience Officer is an integral member of the Technology Team, responsible for overseeing all audiovisual (AV) and technological aspects of exhibitions, marketing, and venue spaces. This role encompasses the management of AV equipment installation, maintenance, and operation, ensuring the delivery of high-quality presentations and enriching experiences for both exhibitors and attendees.

Additionally, the officer plays a key role in driving innovation by exploring and integrating cutting-edge technologies that enhance engagement and elevate the overall exhibition experience.

High level overview of accountabilities:

Under limited direction, this position is responsible for delivering the following functions:

Provide assistance via phone, email, remote support, and a ticket management system to address service requests and incidents promptly.
Ensure optimal functionality of all technology and AV equipment, coordinating with suppliers as needed for exhibitions, ad hoc events, educational programs, and venue spaces.
Conduct regular health checks on AV equipment to proactively identify and address potential issues.
Collaborate with key stakeholders during the planning phase, offering expert consultation on technology needs, including selection, budgeting, implementation, and documentation aligned with museum wide projects.
Manage the lifecycle of AV equipment, ensuring efficient budget allocation for maintenance, upgrades, and replacements.
Train staff and exhibitors on using AV equipment and technology effectively, fostering confidence and competence in its operation.
Develop and maintain comprehensive records and dashboards of all AV equipment assets, including maintenance schedules, warranties, and technical specifications for exhibitions, marketing and venue spaces.
Drive innovation by researching and developing new technologies that enhance AV capabilities and improve user experiences in collaboration with key stakeholders.
Work closely with the Technology team and undertake additional responsibilities as assigned by the Head of Technology or Technology Services Manager.

Selection Criteria:

Essential

Experience with Service Desk support.
Demonstrated ability to work as part of a team with a customer service focus, prioritise tasks and proactively seek improvement.
Experience with commercial audio visual systems, theatre systems, digital signage and other audio visual delivery platforms and technology.
Hands-on experience with AV setup, operation, and troubleshooting.
Proficiency in using AV software and tools for editing, presentation, and live event production.
Independent problem-solving skills with ability resolve problems in a timely and efficient manner.
Excellent communication and verbal skills to deal with project stakeholders.
Proactive and able to work effectively unsupervised and within a team environment.
Highly developed written skills.
Ability to prioritise and time management tasks where accordingly to ensure operational outcomes.
Ability to self-manage and accountable for issues under pressure as well as being flexible with responsibilities, duties and hours.
Availability and flexibility to travel interstate and overseas to assist exhibition deployment and decommissioning as required and/or to provide support after hours.
Ability to work weekends.

Desirable

Understanding of how a museum operates.
Recognised tertiary qualifications in Technology is essential.
Experience in commercial audio visual and digital delivery systems.
SFIA Customer service support: Level 5.
Project Management fundamentals.

When applying via our online e-recruitment system, please provide a written application addressing each Selection Criteria. Your current resume and cover letter is also to be included in your application.
In addition to an application, your resume and cover letter, the assessment process for this position may also include an interview and referee reports.

Applications Close: 5pm AEST, Wednesday 23 October 2024. No Applications will be accepted by mail or email.

Selection for this position will be made on the basis of relative merit which will be assessed against each item of the selection criteria. Applications that do not address the selection criteria will not be considered for short listing by the Selection Committee. As part of the selection process the selection committee may invite candidates to undertake psychometric test, you should advise the selection committee if you have any special needs. Psychometric tests may be used as the initial short-listing test or later in the selection process. Some tests are very short while others may take one or more hours.

This position is open to all eligible members of the community, and we encourage applications from Aboriginal and Torres Strait Islander people, people with a disability and people from every cultural and linguistic background. To be an eligible member of the community, you must be an Australian citizen. Applications may be accepted from Australian permanent residents who are in the process of acquiring Australian citizenship.

We regret to inform you that this job opportunity is no longer available