Job Opportunities in Australia

System Analyst - Personal Lending

Job Description

Be part of our exciting journey as we create a new bank!

• Join a team who values collaboration, innovation, and continuous improvement
• Fast-paced environment where your contributions directly impact the success of our personal lending initiatives
• 12 month contract where you can work flexibly from home and our Head offices in QLD and SA

About the role

As a key member of the Customer Platforms Team, you will serve as a subject matter expert in personal lending, encompassing loan application, assessment, origination, settlement, and disbursement processes. Collaborating closely with your team and the lending program, you will help ensure our platforms are maximised for efficiency and effectiveness.

Specifically, this will include:

• Leading the introduction of a new personal lending origination platform for People First Bank.
• Advocating for the features of new platforms by recommending optimisations and new features for the personal lending platform.
• Directly configuring the platform and supporting releases.
• Collaborating with stakeholders to design, iterate, and improve existing or new processes and functions.
• Partnering with lending project teams and service providers to ensure timely and budget-compliant project delivery.
• Working closely with the Product Origination team to ensure quality assurance and proper operationalisation of project outcomes.
• Providing subject matter expertise and guidance to service providers and support teams.
• Acting as an escalation point for platform incidents

About You:

You possess a deep understanding of personal lending processes, complemented by experience in administering software platforms and related applications. With strong analytical abilities and exceptional presentation skills, your collaborative approach sees you effectively partner with internal and external stakeholders. Additionally, you are well informed about emerging financial technologies, ensuring you bring valuable insights to the table.

Although not essential, we are ideally seeking:

• Experience supporting enterprise-scale software applications.
• Familiarity with enterprise content management (ECM) technologies.
• Background in customer-owned financial institutions.
• Knowledge of Service Now, Jira, and Confluence.
• Experience with Data Action Symtrix, Simpology, or Backbase platforms.
• Familiarity with Docu Sign and Docu Sign Gen for Salesforce.

Who are we?

It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form People First Bank - powered by Heritage and People's Choice. We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

Benefits of working for us

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including an extensive range of financial and lifestyle benefits, including (but not limited to):

• Paid parental leave and special leave provisions
• Flexibility and hybrid working arrangements
• Employee banking benefits and discounted insurances
• Career development opportunities, and ongoing training, coaching and support
• A dedicated Employee Assistance Program for you and your family to access in times of need
• Paid volunteering days and access to a diverse range of community and charitable initiatives

If you like what you've read and we sound like a good fit, we'd love to hear from you - click on the apply button now.

Job ID 300000068917402