Job Opportunities in Australia

Division: Procurement
Job type: Supplier Relations Manager
Location: Sydney, Australia

The Who

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world – to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better – in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As the Supplier Relations Manager you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Supplier Programs and Relationships:
  • Oversee TAG APAC’s Hotel and Car Supplier programs and relationships
  • Consult with Commercial Director to develop and implement hotel and car programs and preferred partnerships, to support the best commercial outcomes for the business
  • Provide high levels of service internally and externally
• RFP Process Management:
  • Manage the Request for Pricing (RFP) process, including distribution and loading of supplier rate updates for the TAG APAC Hotel Program
  • Deal with queries related to vendors and RFPs, providing solutions and liaising with staff and suppliers
• Additional Programs:
  • Assist in increasing value-added benefits for TAG clients via TAG negotiated rates
  • Assist Commercial Director to build a comprehensive product range to support all divisions of TAG – Touring, Production, Corporate, Events, Private Travel and Corporate Entertainment
  • Work closely with Commercial Director on cultivating beneficial commercial partnerships with the likes of CT Partners, Virtuoso and other new distribution partners as and when needed
• Data Management:
  • Collect and store hotel information on relevant database systems
  • Ensure data accuracy and update relevant files as needed
• Relationship Building:
  • Represent TAG at various industry functions, events and tradeshows across APAC as required
  • Develop and maintain cohesive working relationships with hoteliers and other suppliers
  • Build long term, mutually beneficial partnerships with the industry with a view to always be ‘Partner of Choice’
• Staff Training and Development:
  • Coordinate staff attendance at supplier training sessions and industry events
  • Ensure timely and effective communication of all supplier related updates to selling agents
  • Encourage attendance at in-house training, presentations, FAM trips, and supplier functions
• Operational Coordination:
  • Ensure smooth operation of back-office systems related to suppliers
  • Liaise with other departments, especially IT and Global Services, for effective database use and client benefits
• Legal Compliance:
  • Operate in accordance with company bribery policies and adhere to PCI regulations in accordance with Company policy.
• Additional Responsibilities:
  • Contribute to other supplier relations activities as needed
  • Manage delivery of TAG/Bundl packages for key events in Australia
• Hotel and Supplier Management (Additional Details):
  • Manage accommodation-related queries and issues and work proactively to resolve for commercially beneficial outcomes for TAG
  • Provide customer service, adhere to service level agreements, and consider yield and inventory management
  • Regularly report on delivery, sales, and risk analysis
• Financial Responsibilities:
  • Work with the Finance team to ensure accurate and timely processing of payments
  • Negotiate rates and terms with key suppliers and hotel partners
• System Management:
  • Set up and manage allocations and contracts for suppliers and vendors
  • Create and maintain supplier profiles, load inventory, and update supplier details in the system

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As the Supplier Relations Manager there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

• Certificate or diploma in travel, tourism or related field OR in lieu of education, equivalent combination of education and directly related experience.
• 5+ years of relevant experience in a procurement or negotiation-focused role. Or within the travel industry and/or hotel, supplier relations role.
• Strong knowledge and understanding of supplier contracts, pricing, RFPs, commissions, mark-ups
• Knowledgeable about APAC hotels, specifically destinations close to major venues
• Strong negotiation skills and financial acumen
• Advanced Microsoft Excel skills
• Advanced customer service, change management, and time management skills
• Advanced knowledge & understanding of negotiated contracts / pricing and RFP processes
• Knowledge of hotels within Asia Pacific, specifically destinations close to major venues
• Passionate about events and travel

The Where and When

This is a full-time role (37.5 hours per week) based in our Sydney office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Commercial Director, who is based in Sydney. There are other regional teams based in Singapore, NZ, UK and the US that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

• Competitive salary
• Wellness/EAP programme
• Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to HRAPAC@tag-group.com.
And before you press send, please make sure you’re eligible to work in Australia!