Guest Relations Attendant

September 12, 2024

Wests Group

FULL TIME

About us
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by the pool. The property offers world class experiences through the culinary creations of the Wild Herring and Galley Kitchen and five-star indulgence at Spa Lucca.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

Paid Parental Leave & 12 months of maintained superannuation.
5 days Wellbeing Leave – proactively manage your wellbeing.
Above-award wages, paid overtime and penalty rates for weekends and Public Holidays.
17.5% annual leave loading.
Paid traineeships and leadership development courses.
40% discount off meals for club employees.
Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa.
Discounted nib Health Insurance.
24/7 Employee Assistance Programs.
Free annual flu vaccinations.

About the position
Working closely with the Guest Relations and Reservations team, this Full time opportunity is responsible for providing a superior level of services to our guests at our stunning Port Stephens property. Key duties include but are not limited to:

Welcoming guests to the property.
Processing check-ins and check-outs.
Maintaining accurate guest accounts.
Assisting guests with queries and resolving guest complaints.

As our Front Desk operations are 24 hours, our Guests Relations Attendants are typically rostered between 6:30am to 10:30pm across a 7 day roster.

About you
You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a strong guest relations background, ideally within the luxury hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role. As our guests are serviced champagne on arrival, RSA certification is a requirement for this position.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We regret to inform you that this job opportunity is no longer available