ROOMS CONTROLLER

September 23, 2024

Hyatt Regency Sydney

Sydney

PART TIME

Summary

About Hyatt:
At Hyatt, we are turning jobs into careers, and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We have an exciting opportunity for a Rooms Controller to join our team at Australia’s largest hotel.
Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
Benefits for working with Hyatt Include:

Complimentary accommodation after 90 days of service (T&Cs apply)
Generous discounted accommodation worldwide within Hyatt
Discounted accommodation for associates as well as friend and family
Reward and recognition programs
Learning and development opportunities
Fully laundered uniform
Discounted city parking
The opportunity to join an international group with endless career opportunities

The Role:
The Rooms Controller is the administrative heartbeat of our Front Office team. In this key role, you will be responsible for supporting our front-line, guest facing team. Interrupting and actioning reports, you will work cohesively with the Housekeeping, In Room Dining and Engineering departments to ensure a high 5-star service standard is maintained. This is an ideal role for a Guest Service Agent or experienced Front Office Attendant, looking for their next career step.
Our ideal candidate will possess:

A desire to create memorable experiences for our guests through care and empathy
At least one year’s experience as a Guest Service Agent, preferably in a high volume environment
Excellent written and verbal communication skills
Experience working with OPERA PMS
An eye for detail and accuracy
Valid Australian working rights
The availability to work a rotating, 7 day roster

Responsibilities Include:

Participating and reviewing the daily handover for the Rooms Division
Loading and lodging maintenance into HOTSOS
Reading, prioritising and actioning emails
Reviewing and understanding, in house, arrival and departure reports and actioning requests
Updating VIP status and guest profile notes
Assigning and allocating rooms and suites based on business needs and guest requests
Assist at the Front Desk as required