Retail Supervisor

October 17, 2024

IKEA

Tempe

FULL TIME

Job ID: 262411
Date posted: 17/10/2024
Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

$29.71 base hourly pay rate
Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This role is Permanent Full-time, 76hrs/fortnight.
The internal job title for this role is Sales Coordinator.
The shift times required to work will be spread between 8:00am to 10:00pm.
As we operate 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekends (both Saturday and Sunday).

About this work area

As a Retail Supervisor your responsibilities will include, but are not limited to:

Supervising and coordinating the daily operation of the team.
Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

As a Retail Supervisor you are or have:

Previous retail experience, preferably in a supervisory or leadership role.
Passionate about people’s everyday life at home and home furnishing.
Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
Comfortable with coordinating your team, setting priorities, and delegating responsibility.
Proven track record of creating a customer experience and determination to drive commercial outcomes.
Have strong attention to detail and be able to develop meaningful relationships through your outstanding interpersonal communication skills.
Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range.

We need people like you

At IKEA, work is so much more than a job. Come join us!

We regret to inform you that this job opportunity is no longer available