Retail Sales Associate -Belconnen, Woden, Tuggeranong

October 10, 2024

Amplifon

Belconnen

FULL TIME

Retail Sales Associate – Hearing Care

About Bay Audio:
Are you a driven sales professional with a passion for delivering top-tier customer service? At Bay Audio, we're not just another retail brand—we're at the forefront of revolutionizing hearing health and empowering our customers to live life to the fullest. As a leading provider of hearing solutions, Bay Audio is dedicated to enhancing the quality of life for those with hearing impairments. We take pride in offering personalized, high-quality hearing care and exceptional customer service.
Job Overview:
As a Retail Sales Associate at Bay Audio, you will be pivotal in driving traffic to our retail stores by greeting potential customers and inviting them to complete a complimentary hearing test. Your role involves delivering outstanding customer service, providing expert advice, and offering tailored hearing solutions to our clients.
The ideal candidate will have a passion for helping others, a strong interest in technology, and the ability to connect with clients on a personal level. You will collaborate closely with our team of audiologists and hearing care professionals to ensure every client receives the best possible hearing solution.
Key Responsibilities:

Consultation and Sales:

Attract and engage with customers to understand their hearing needs and lifestyle requirements.
Provide expert advice on hearing devices, accessories, and services.
Demonstrate and explain the features and benefits of various hearing devices and models.
Manage the entire sales process, from initial consultation to post-sale follow-up.

Customer Service:

Deliver exceptional customer service and support.
Conduct hearing screenings and assessments.
Educate clients on proper hearing device maintenance and care.
Provide ongoing support and troubleshooting for clients' hearing aids.
Ensure client satisfaction through regular follow-up and communication.

Store Operations:

Maintain an organized and welcoming store environment.
Manage inventory, including ordering and stocking.
Maintain accurate client records and sales documentation.
Collaborate with the store team to achieve sales targets and store goals.

What We Are Seeking:

An outgoing and motivated personality, comfortable engaging face-to-face with potential customers daily.
Proven experience in meeting and exceeding business targets.
Strong listening, communication, and problem-solving skills.
Willingness to travel as required.
Previous experience in sales or customer service, preferably in a retail or healthcare setting.
Excellent communication and interpersonal skills.
Strong sales acumen with a customer-focused approach.
Ability to learn and demonstrate new technology quickly.
High level of empathy and patience when dealing with clients.