Job Opportunities in Australia
October 25, 2024
Westpac Group
Parramatta
FULL TIME
Manager, Estate Triage & Resolution
Manager, Estate Triage & Resolution 53720
How will I help?
As the Manager Estate Triage & Resolution you will drive the business performance in line with Compliance and Regulatory requirements by leading a team to provide a superior customer experience. You will provide ongoing coaching and support to a team of Estate Officers who are responsible for servicing written estate requests involving the assessment of the request, the completion of the request, manage the quality of data and correspondence issued to estates. You will also be responsible for ongoing identification and implementation of business improvement initiatives.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
In this role, you will need to have demonstrable experience as a leader of an operational team. The key focus of this role is to manage the operational risk of the Estates team. Furthermore, this role is critical in ensuring we drive the business performance strategy which promotes Our Service Promise and is supportive of the Estates Co E becoming a world class service team.
As well as this, you will:
What’s it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply . If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au
Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritise internal candidates.
- Permanent
- Parramatta Location Hybrid working environment
How will I help?
As the Manager Estate Triage & Resolution you will drive the business performance in line with Compliance and Regulatory requirements by leading a team to provide a superior customer experience. You will provide ongoing coaching and support to a team of Estate Officers who are responsible for servicing written estate requests involving the assessment of the request, the completion of the request, manage the quality of data and correspondence issued to estates. You will also be responsible for ongoing identification and implementation of business improvement initiatives.
What’s in it for me?
You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
In this role, you will need to have demonstrable experience as a leader of an operational team. The key focus of this role is to manage the operational risk of the Estates team. Furthermore, this role is critical in ensuring we drive the business performance strategy which promotes Our Service Promise and is supportive of the Estates Co E becoming a world class service team.
As well as this, you will:
- Demonstrate resiliency, assertiveness and good decision-making skills
- Be able to utilise business metrics to manage operations and drive efficiency
- Have demonstrable experience developing and motivating a team. Ideally, in a highly sensitive environment such as Estates Management.
- Successfully led and managed a team with strong operational and people leadership skills.
- Having a strong operational background, within a high-volume, fast-paced environment, contact centre experience are preferred. Demonstrate ability to lead and manage change and Continuous Improvements within the team and foster team culture
What’s it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply . If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au
Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants. People Leaders will prioritise internal candidates.
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