October 24, 2024

Medibank

Canberra

FULL TIME & PART TIME & OTHER

Health Concierge Clinician

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

As a Health Concierge Clinician, you will connect with predefined cohorts of Medibank members, delivering a phone-based support service at varying points of members’ health journey by providing clinical, emotional, and practical advice, and where relevant, to educate members about other Amplar Health/Medibank offerings relevant to their needs.
You will also assist and empower members in navigating the health system and offering support, link them to support services and resources and provide relevant collateral within the scope of the program.

We have permanent full time and part time (0.6 - 1.0 FTE) positions available.
Start date is 13th January 2025 - with 10 days of full-time training (Mon- Fri) before moving to your fixed roster.
Training will be Virtual. After training you can choose to work from home or in one of our offices or a combination of both.
Your working days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday.
Please note, you will need fast, reliable internet and appropriate workspace to ensure privacy whilst working.

To learn more about our services follow the link Amplar Health

About You

The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets.
Additionally, the candidate will bring:

Minimum 1 years’ post qualification experience in Australia
Strong computer skills, including experience using multiple systems and the ability to learn new operating systems.
Degree in health: you are either a Registered Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Pharmacist or Dietitian with AHPRA or relevant registration,
Previous customer service or telephone-based experience, using Share Point and Verint will be advantageous, however not necessary.

Our much-loved Perks

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:

Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, Spec Savers, Cinema & Theme park tickets, Wyndham Travel and more

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility
We believe in everyone's potential and strive to make Amplar inclusive for all because different perspectives make us better. To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.