October 24, 2024

Medibank

FULL TIME & PART TIME & OTHER

Health & Wellbeing Clinician

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

Our Health & Wellbeing support services team deliver outbound calls to Medibank members to engage them in a discussion around their health and wellbeing.
In this role you will deliver health screening assessments via telehealth to assist and empower members to identify clear actions for their health and wellbeing and where relevant, educate members about other Amplar Health/Medibank offerings relevant to their needs.

We have permanent full time and part time (0.5 - 1.0 FTE) positions available.
Start date in November.
Our Health and Wellbeing service operates Monday to Friday 9am to 8pm, however we are currently seeking clinicians available to work shifts between 12pm and 8pm to meet business requirements.
Shifts can range between 4 to 8 hours, depending on your preference. It is essential that you are available to work on Fridays. We will work with you to build a fixed roster on a 2-week rotation during the recruitment process.
Training will be Virtual.
This is an entirely work from home role – so as such you will need fast, reliable internet, a landline phone connection, and an appropriate workspace to ensure privacy whilst working.

To learn more about our services follow the link Amplar Health

About You

The ideal candidate will have a passion for customer service with strong interpersonal skills displaying empathy and a thoroughly engaging phone manner. You have a focused mindset to deliver exceptional service to Medibank members via the phone. Self-motivated and proactive, you are comfortable working to KPIs and targets.
Additionally, the candidate will bring:

You must be a Registered Nurse with current AHPRA.
Minimum 1 years’ post qualification experience in Australia
Ability to identify needs and match actions and service provision.
Experience in applying active listening techniques in a customer service environment.
Strong computer skills, including experience using multiple systems and the ability to learn new operating systems.
Previous customer service or telephone-based experience, using Share Point and Genesys will be advantageous, however not necessary.

Our much-loved Perks

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:

Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance.
14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, Spec Savers, Cinema & Theme park tickets, Wyndham Travel and more

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility
We believe in everyone's potential and strive to make Amplar inclusive for all because different perspectives make us better. To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.