October 26, 2024

Delaware North

The Gardens

FULL TIME

Front Office Manager, Mindil Beach Casino Resort

The Opportunity:

Delaware North Australia is hiring a full-time Front Office Manager to join our team at Mindil Beach Casino Resort. As the Front Office Manager, you will oversee and direct all aspects of our hotel and resort’s Front Office department, including Reception, Bell Desk, and Valet services.

You will ensure the efficient running of operations within the department while upholding high quality standards. Your leadership will uplift and guide an engaged guest services team that is committed to delivering exceptional guest experiences.

Benefits of joining our team:

THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning

THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD.

THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible

TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

HOTEL/RESORT - Employees have access to hotel rooms at a discounted rate and get up to 50% off on standard rates at other properties of Delaware North in Australia

EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation

Responsibilities:

Drive high customer satisfaction by developing a team that can effectively resolve guest concerns and deliver meaningful service recovery
Maximise revenue through strategic pricing, upselling techniques and efficient resource and labour management
Integrate safety management into front office operations, ensuring compliance with health and safety standards
Responsible for complaint resolution and responding to guest feedback
Develop, execute and maintain a suite of front office operating procedures to enhance team confidence and performance

What will you bring?:

Demonstrated experience as a Front Office Manager in a 4/5 star hotel
Strong knowledge of hotel systems (Opera preferred) and proficiency in Microsoft Office
Strong financial acumen and experienced in revenue management
Ability to lead and motivate a high performing team
Proactive approach to achieving objectives and ability to multitask

About us:

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.