Job Opportunities in Australia

Job description

Agency Department of the Attorney-General Work unit NT Consumer Affairs

and Justice

Job title Fair Trading Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Darwin

Position number 11267 RTF 305294 Closing 01/10/2024

Contact officer Mr Hilbert Wienekamp on 08 8935 7735 or Hilbert.Wienekamp@nt.gov.au

About the agency www.consumeraffairs.nt.gov.au | https://justice.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/Job Details?rtf Id=305294

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

To raise the awareness of consumers and educate traders primarily in relation to the Australian Consumer Law and Residential

Tenancies Act 1999 . To conciliate and mediate complaints received under the Australian Consumer Law as well as provide

advice and guidance in relation to legislation administered by Northern Territory Consumer Affairs.

Context statement

This position is within a call centre that takes enquiries from consumers, traders, landlords, tenants and real estate agents

on a daily basis. The position involves handling a case load of formal complaint files which entails writing formal letters and

emails and speaking to traders and consumers as part of the dispute resolution process.

Key duties and responsibilities

Under the direction and with the support of the Manager Client Services, act as a representative of NT Consumer Affairs

and in particular:
1. Assess, liaise and conciliate between parties in dispute in relation to fair trading issues;

2. Provide telephone advice and information to clients regarding the legislation administered by NT Consumer Affairs; with

particular reference to the Australian Consumer Law and the Residential Tenancies Act 1999 ;

3. Monitor the market place for compliance with laws administered;

4. Educate consumers, traders and industry by delivering presentations and conducting displays for the purpose of raising

awareness on issues administered with a focus on fair trading and tenancies.

Selection criteria

Essential

1. Demonstrated ability to communicate effectively both verbally and written, including an ability to interact effectively

with people from diverse cultures while ensuring a high level of confidentiality.

2. Demonstrated experience utilising computer programs including databases.

3. Demonstrated ability in negotiation, consultation and conciliating disputes.

4. Demonstrated ability to evaluate and investigate consumer complaints and enquiries.

5. Knowledge of legislation relevant to NT Consumer Affairs, in particular the Australian Consumer Law and the Residential

Tenancies Act 1999 , or demonstrated ability to interpret legislation.

6. Demonstrated organisational skills including the ability to meet deadlines and work independently and as a member of

a team.

Desirable

1. Current NT Driver’s Licence.

2. Formal qualifications in conflict resolution, mediation/conciliation or alternate dispute resolution.

Further information

Appointment as an Authorised Officer under the Consumer Affairs and Fair Trading Act 2011 .