October 25, 2024

Shangri-La Sydney

The Rocks

FULL TIME

Executive Lounge Supervisor

Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, 4 food & beverage outlets and 18 functions rooms.

Horizon Club is the Executive Lounge at Shangri-La, where guests can enjoy our unique spirit of hospitality, a feeling being at a home away from home. Benefits include bespoke holiday and business travel planning, as well as a selection of amenities and services to match guests' individual needs.

As a Supervisor, you will be assisting the Horizon Club Manager in managing the department and ensure guest satisfaction is consistent with Shangri-La standards through planning, organizing, directing, supervising and controlling the Horizon Club operation and administration.

About the Role:

Responsible for Horizon Club Floor whole operations in the absence of the Horizon Club Manager
To have a thorough understanding and knowledge of all Rooms related service and product and the ability to up-sell alternatives.
Ensure Welcome Tea Service is provided for all check in guests
Encourage Shangri-La Circle Membership Enrolment and coach the team to achieve monthly targets
Works with Front Office Rooms Controller to pre-assign rooms for all Horizon Club reservations, taking note of special requests and early arrivals.
Coordinates with Guest Relations, Amenity Centre, and Housekeeping on the set up of amenities in Horizon Club rooms prior to guests’ arrival.
Conduct room checks on the superior suites prior guests arrival
Assists guests with all concierge and business administration service
Maintains all quality standards and procedures from guest’s pre-arrival, to guest’s arrival, to guest’s in-house stay to guest’s departure.

About You:

Previous exposure in an Executive Club Lounge
Previously worked in Front Office and understands the check-in/check-out process
Knowledge on Opera PMS
Experience with rostering
Experience in training and on-boarding new team members
Available on a full time capacity for a 7 day-rotating roster
Must have full working rights in Australia
Must have RSA certification

As a company, Shangri-La Hotels and Resorts provides its colleagues a horizon of opportunities. With 103 properties across the globe and a strong company culture, that focuses on the development of its people, Shangri-La can offer the career growth and progression you're looking for in the industry.

If you are the right person, what are you waiting for? Click the apply button now!